Gladys Montoya
Villa Park,IL
Summary
Organized Loan Opener/ Loan Officer Assistant bringing exceptional administrative and problem-solving skills focused on efficiently fulfilling loan requirements. Knowledgeable about checklists and disclosures, business correspondence and recordkeeping. Skilled at keeping all paperwork orderly and properly transferred.
Overview
12
12
years of professional experience
Work History
Loan Opener/Loan Officer Assistant
Fairway Independent Mortgage Corporation
12.2017 - 11.2023
- Enhanced loan processing efficiency by meticulously organizing and verifying required documentation.
- Streamlined the loan application process for both clients and lenders, resulting in faster approval times.
- Managed an organized pipeline of active loans while consistently meeting deadlines and prioritizing high-priority cases when needed.
- Maintained strict compliance with industry regulations, reducing potential legal risks for the organization.
- Provided exceptional customer service to applicants, fostering positive relationships and high satisfaction rates.
- Expedited successful loan closures by efficiently coordinating with underwriters, processors, and escrow agents throughout the process.
- Stayed current on relevant industry trends and regulatory changes, ensuring up-to-date knowledge was applied in daily tasks.
- Assisted customers with completing loan applications and other paperwork.
Mortgage Loan Officer Assistant
Redco Real Estate
02.2017 - 12.2017
- Assisted in closing loans by efficiently gathering required documentation and submitting applications.
- Enhanced team productivity through effective organization and management of loan documents.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
- Improved borrower experience through prompt follow-ups on inquiries and concerns during the application process.
- Developed strong relationships with real estate agents, increasing referral opportunities for mortgage loans.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Communicated with customers daily to request information and complete paperwork.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
Receptionist
S&S Automotive
01.2012 - 01.2015
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Triton College
River Grove, ILSkills
- Document Review
- Loan Processing
- Goal-Oriented
- Loan origination software
- Regulatory compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Loan Opener/Loan Officer Assistant
Fairway Independent Mortgage Corporation
12.2017 - 11.2023
Mortgage Loan Officer Assistant
Redco Real Estate
02.2017 - 12.2017
Receptionist
S&S Automotive
01.2012 - 01.2015
Triton College
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