Gladys Narvaez
Gastonia,NC
Summary
Detail-oriented and knowledgeable C.M.A skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational Bilingual abilities. Motivated Medical Assistant dedicated to delivering quality healthcare to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Diligent in completing continued education credits yearly.
Overview
27
27
years of professional experience
Work History
Certified Medical Assistant
CaroMont Medical Group
Gastonia, NC
01.2022 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
Triage Nurse
OrthoCarolina
Charlotte, NC
09.2021 - 12.2022
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Advised patients on pre- and post-operative instructions, medication administration, and symptoms indicating emergency care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Monitored compliance and evaluated effectiveness of home treatment instructions.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
- Suggested appropriate disposition to acting physicians based on assessment.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Recorded details regarding therapies to keep patient charts updated.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for inpatient and outpatient rehabilitation unit.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Participated in multiple policy committee to discuss policies, propose revisions and implement changes.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Strengthened training and nursing knowledge by taking part in continuing education programs and patient care workshops.
Certified Medical Assistant
Penn State Hershey Medical Center
Hershey, PA
04.2010 - 07.2021
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Monitored all daily test accuracy using quality controls.
Team Leader -OB/Team Leader -OB/GYN Medical Assistant
Hamilton Healthcare System
Harrisburg, PA
05.2008 - 03.2010
- Managed team workload to reach production targets.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Supervised a team of 8 co-workers.
- Addressed customer service overflow to reduce complaints.
- Created staff schedules, approved requested time off, and updated reports.
- Covered shift shortages for 2 shifts to keep production schedule on time.
- Developed solid professional relationships to broaden efficiency of maternal fetal medicine and OB/GN cross-functioning groups.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Conducted new-hire trainings at least 3 x per year times per year.
- Worked with customer service representatives to handle escalated customer issues.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Conducted new-hire training regularly throughout fiscal year.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Worked with proprietary software to reduce [Type] issues and increase productivity.
Vascular C.M.A
Dr Mark Gennaro
Greenlawn, NY
04.2007 - 03.2008
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
- Maintained and adjusted cardiology and pulmonary equipment.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Documented vascular data such as edema, oxygen saturation and blood pressure to contribute to accurate diagnoses.
- Contributed to diagnosis of pulmonary disorders by evaluating patient pulmonary systems using spirometers and other respiratory testing equipment.
- Utilized stethoscopes, thermometers and sphygmomanometers to meet patient needs and prescribed medical therapies.
- Operated diagnostic imaging equipment to complete contrast-enhanced heart and cardiovascular system radiographs.
- Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions and balloon angioplasties.
- Assisted on cardiac cauterizations by operating multi-channel physiologic monitor.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Office Manager /Medical Assistant
Dr Gabriela Olaru
New York, NY
02.2002 - 03.2007
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Addressed and remedied all patient or team member issues.
- Managed 6 employees with various personalities and from different cultures for large [Number]-physician practice.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed policies and procedures for effective practice management.
- Assisted with regulatory issues such as compliance.
- Built relationships with physicians to create steady referral pipeline.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Developed and maintained electronic record management systems to analyze and process data.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
Office MANAGER /Medical Assistant
Dr Hilma Yu
Great Neck, NY
02.2000 - 02.2002
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Addressed and remedied all patient or team member issues.
- Managed 4 employees with various personalities and from different cultures for 3-physician practice.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed policies and procedures for effective practice management.
- Assisted with regulatory issues such as compliance.
- Built relationships with physicians to create steady referral pipeline.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Developed and maintained electronic record management systems to analyze and process data.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
Medical Assistant
Dr Arturo Constantino
New York, NY
12.1998 - 01.2000
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ordered and prepared reagents and supplies.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Ambulated, turned and positioned patients.
- Compiled necessary documents for surgical billing packages.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
Office Manager /Medical Assistant
Dr Gaston Sterlin
Brooklyn, NY
10.1994 - 12.1997
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Addressed and remedied all patient or team member issues.
- Managed 8 employees with various personalities and from different cultures for large 3-physician practice.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed policies and procedures for effective practice management.
- Assisted with regulatory issues such as compliance.
- Built relationships with physicians to create steady referral pipeline.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing large amounts of annual budget and supervising 8 employees.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Developed and maintained electronic record management systems to analyze and process data.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice a great amount of budget funds and money.
Education
Certified Medical Assistant - Certified Medical Assistant
American Allied Health
Pennsburg, PA02.2022
Certified Aesthetician - Aesthetician Certification
Syneron Company
New York, NY06.2004
Medical Assistant Certification, Phlebotomy, EKG - Medical Assistant Certification
Career Training Institute
Orlando, FL04.1997
GED -
Mini School
Brooklyn, NY06.1991
Skills
- Decision Making
- Problem Anticipation and Resolution
- Cleaning and Organizing
- Coordinating Drug Refills
- Treatment Room Preparation
- Procedure Assistance
- Clinical and Operational Judgement
- Routine Laboratory Testing
- Completing Insurance Forms
- Updating Medical Records
- Multitasking and Prioritization
- Diagnostic Testing
- Time Management
- Supply Management
- Appointment Scheduling
- Examination Preparation
- Operating EKG Equipment
- Patient Relations
- Medication Administration
- Critical Thinking
- Check-In and Check-Out Procedures
- Dictation and Transcription
- Wound Care
- Social Perceptiveness
- Multi-line Telephone System Operation
- Clear Communication
- Standards Compliance
- Identifying Defects
- Quality Control
- Sanitizing and Cleaning
- Disease Diagnosis
- Medical Coding
- Microsoft Office
- Intuit QuickBooks
- Injury Treatment
- Bookkeeping Support
- Willingness to Learn
- Mobile Device Operation
- Blood Chemistry Analysis
- Medical Dictation
- Patient Chart Tracking
- Data Entry
- Mathematical Reasoning
- Flexibility and Adaptability
- Data Analysis
- Resource Management
- Centrifuge Operation
- Mobility Assistance
- Relationship Building
- Managing Medical Laboratory Equipment
- Vitals Collection and Documentation
- Electronic Charting
- Conflict Resolution
- Venipuncture Expertise
- Remote Video Conferencing
- HCPCS Training
- Payment Processing
- Blood and Tissue Collection
- Pharmacy Relations
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Certified Medical Assistant
CaroMont Medical Group
01.2022 - Current
Triage Nurse
OrthoCarolina
09.2021 - 12.2022
Certified Medical Assistant
Penn State Hershey Medical Center
04.2010 - 07.2021
Team Leader -OB/Team Leader -OB/GYN Medical Assistant
Hamilton Healthcare System
05.2008 - 03.2010
Vascular C.M.A
Dr Mark Gennaro
04.2007 - 03.2008
Office Manager /Medical Assistant
Dr Gabriela Olaru
02.2002 - 03.2007
Office MANAGER /Medical Assistant
Dr Hilma Yu
02.2000 - 02.2002
Medical Assistant
Dr Arturo Constantino
12.1998 - 01.2000
Office Manager /Medical Assistant
Dr Gaston Sterlin
10.1994 - 12.1997
Certified Medical Assistant - Certified Medical Assistant
American Allied Health
Certified Aesthetician - Aesthetician Certification
Syneron Company
Medical Assistant Certification, Phlebotomy, EKG - Medical Assistant Certification
Career Training Institute
GED -
Mini School
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