Summary
Overview
Work History
Education
Skills
Other Experience
Timeline
Generic

Gladys Nelson

Kissimmee

Summary

Client relationship specialist focused on team collaboration and results. Expertise in managing expectations, fostering partnerships, and delivering solutions. Strong communication and conflict resolution skills ensure reliability and trust. Recognized for strategic thinking that aligns with business objectives.

Overview

28
28
years of professional experience

Work History

Client Relationships Manager

Freeman Audio Visual
07.2021 - Current
  • Developed strong client relationships to enhance satisfaction and retention.
  • Facilitated client-internal team communication for project alignment.
  • Analyzed feedback to identify service improvement areas and drive initiatives.
  • Led training on best practices in engagement and relationship management.
  • Implemented CRM systems to streamline workflows and improve data accuracy.
  • Collaborated with teams to deliver tailored solutions meeting client needs.
  • Monitored industry trends to adjust service offerings based on requirements.
  • Strengthened client relationships through regular communication and prompt issue resolution.

Exhibitor Services Representative

Freeman Audio Visual
06.2007 - 03.2020
  • Prepared onsite requirements for tradeshows and conventions.
  • Created events in R2 system upon assignment.
  • Conducted marketing research.
  • Processed orders and payments for all assigned shows.
  • Managed show-site service desk for smaller events.
  • Coordinated floor activities for shows under 20 orders.
  • Collaborated with teams and branches on show information.
  • Delivered exceptional customer service to clients.
  • Supported Account Executives with billing and invoicing.

Exhibitor Services Representative

Freeman Audio Visual
06.2007 - 03.2020
  • Prepared onsite requirements for tradeshows and conventions.
  • Created events in R2 system upon assignment.
  • Conducted marketing research.
  • Processed orders and payments for all assigned shows.
  • Managed show-site service desk for smaller events.
  • Coordinated floor activities for shows under 20 orders.
  • Collaborated with teams and branches on show information.
  • Delivered exceptional customer service to clients.
  • Supported Account Executives with billing and invoicing.

Accounting Clerk

Freeman Audio Visual
03.2006 - 05.2007
  • Processed payroll in Kronos and Lawson.
  • Submitted expense reports and advances.
  • Coordinated deposits and managed payments.
  • Handled credit card payments for exhibitor services in AS400.
  • Performed billing duties in R2 and managed collections from aging reports.
  • Supported office manager as needed and assisted exhibitor services on-site.
  • Processed invoices, ensuring accuracy in financial records.
  • Streamlined data entry to enhance workflow efficiency.

Accounting Clerk

Freeman Audio Visual
03.2006 - 05.2007
  • Processed payroll in Kronos and Lawson.
  • Submitted expense reports and advances.
  • Coordinated deposits and managed payments.
  • Handled credit card payments for exhibitor services in AS400.
  • Performed billing duties in R2 and managed collections from aging reports.
  • Supported office manager as needed and assisted exhibitor services on-site.
  • Processed invoices, ensuring accuracy in financial records.
  • Streamlined data entry to enhance workflow efficiency.

Administrative Assistant

Covenant House-Mother & Child Program
10.1997 - 08.2003
  • Managed busy switchboard.
  • Performed filing, copying, and faxing.
  • Supported Residential Advisor during intake process.
  • Completed Health Services forms.
  • Updated log books daily.
  • Prepared daily census reports.
  • Assisted supervisor with special projects.

Education

No Degree - Medical Billing And Coding Specialist

Florida Technical College
Orlando, FL
06-2021

High School Diploma -

William Howard Taft HS
The Bronx, NY
08-1988

Skills

  • Business growth strategies
  • Relationship building and management
  • Customer engagement
  • Client needs assessment
  • Salesforce
  • Client satisfaction-driven
  • Client retention strategies
  • Contract negotiation
  • Interpersonal and client communications

Other Experience

  • Microsoft Office Suite (Excel, PowerPoint, Word)
  • Google Workspace (Docs, Sheets, Slides)
  • CRM platforms (Salesforce)
  • Adobe Creative Suite (Illustrator)
  • AV equipment setup and troubleshooting
  • Zoom/Webex/Teams proficiency


Timeline

Client Relationships Manager

Freeman Audio Visual
07.2021 - Current

Exhibitor Services Representative

Freeman Audio Visual
06.2007 - 03.2020

Exhibitor Services Representative

Freeman Audio Visual
06.2007 - 03.2020

Accounting Clerk

Freeman Audio Visual
03.2006 - 05.2007

Accounting Clerk

Freeman Audio Visual
03.2006 - 05.2007

Administrative Assistant

Covenant House-Mother & Child Program
10.1997 - 08.2003

No Degree - Medical Billing And Coding Specialist

Florida Technical College

High School Diploma -

William Howard Taft HS

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