GLADYS NENGO OOKO
SeaTac,USA
Summary
Operations professional with strong background in logistics, process optimization, and customer service. Known for fostering team collaboration and effectively managing changing priorities. Possess skills in data analysis, communication, and problem-solving, consistently driving operational efficiency and achieving targeted results. Reliable and adaptable, with keen focus on operational excellence and continuous improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Agent
World Wide Services (WFS)
03.2025 - Current
- Account: Air Canada
- Tasked with:
- Operational Safety: Monitoring systems, ensuring compliance with security regulations, and potentially assisting with ground traffic.
- Flight Logistics: Calculate weight and balance, manage passenger/baggage loads, and ensure compliance with safety regulations.
- Communication: Coordinate with pilots, ramp personnel, and System Operation Control (SOC) to manage departures.
- Gate & Passenger Management: Operate boarding bridges, manage boarding, and handle documentation.
- Problem-Solving: Address flight delays, cancellations, and overbooked flights.
- Safety & Compliance: Monitor ramp areas for safety hazards and ensure all cargo is secure.
Customer Service Agent
World Wide Services (WFS)
05.2024 - 03.2025
- Account: Air Canada
- Tasked with the duty of meeting and boarding Passengers
- Passenger manifest preparation
- Check in duties
- Clearing with customs
Customer Service Agent
Swissport Seattle
05.2023 - 04.2024
- Account: Eva Air
- Tasked with the duty of meeting and boarding Passengers
- Meal Order
- Check in duties
- Clearing with customs
Elite First and Business Class Cabin Crew
Qatar Airways Airlines
Doha, Qatar
02.2017 - 10.2018
- [F1]
Cabin crew Member
Qatar Airways Airlines
Doha, Qatar
06.2014 - 01.2017
- [F2]
Purser
Jetlink Express Limited
Nairobi, Kenya
02.2010 - 10.2012
- Charged with the responsibility of being the Cabin Manager.
Cabin crew Member
Jetlink Express Limited
Nairobi, Kenya
02.2009 - 12.2009
- Customer service
- Passenger handling
- First Aid
- Onboard service
Customer Care Agent
Jetlink Express Limited
Nairobi, Kenya
11.2008 - 01.2009
- Tasked with the duty of meeting and boarding Passengers
- Passenger manifest preparation
- Check in duties
- Clearing with customs
Education
Diploma - French Language
Alliance Francoise
Nairobi, Kenya01.2008
High School Diploma - undefined
Matungulu Girls High School
01.2004
Skills
Word processing
Excel
Powerpoint
Databases
Creating spreadsheets
Presentation and research using the internet
Volunteering experience
Assigning priorities
Planning skills
Time management, timetabling and working to deadlines
Spoken communications
Written communications
Performance and public speaking
Graphic and design skills
Certification
- Safety Training
- Service Training
- First Aid Course
- Crew Resource Management
- Supervisory Management Skills
- Accident Investigation Awareness Workshop
- Emergency and Safety Procedures
- Elite Training
- WSET wine Tasting Training
- Power of one workshop
- One world Certificate
- Service Excellence Program
Languages
English
Kiswahili
Basic French
Interests
Sports, Art, Travelling, Socializing, Swimming
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Operations Agent
World Wide Services (WFS)
03.2025 - Current
Customer Service Agent
World Wide Services (WFS)
05.2024 - 03.2025
Customer Service Agent
Swissport Seattle
05.2023 - 04.2024
Elite First and Business Class Cabin Crew
Qatar Airways Airlines
02.2017 - 10.2018
Cabin crew Member
Qatar Airways Airlines
06.2014 - 01.2017
Purser
Jetlink Express Limited
02.2010 - 10.2012
Cabin crew Member
Jetlink Express Limited
02.2009 - 12.2009
Customer Care Agent
Jetlink Express Limited
11.2008 - 01.2009
Diploma - French Language
Alliance Francoise
High School Diploma - undefined
Matungulu Girls High School