Gladys Noelsaint
Irvington,NJ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
25
25
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Administrator
Progressive Home Care
Newark, NJ
01.2022 - Current
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Performed data entry tasks into computer databases from paper documents.
- Ensured that all paperwork was completed accurately before submission deadlines.
Fulfillment Problem Solver
Amazon
Avenel, NJ
10.2021 - 01.2022
- Identified and resolved customer issues related to order fulfillment.
- Accepted, processed and quickly filled orders.
Server Shift Leader
Wyndham Hotel
Florham Park, NJ
05.1998 - 03.2020
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
Education
Associate of Arts - Social Worker
Essex County College
Newark, NJ 2021.09 - Current
Skills
- Time management skills
- Self motivated and organized
- New Hire Onboarding
- Customer Service
- Multi-Line Phone Systems
- Decision-Making
- Fluent Haitian Creole Language
Certification
- HHA License
- SORA License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrator
Progressive Home Care
01.2022 - Current
Fulfillment Problem Solver
Amazon
10.2021 - 01.2022
Associate of Arts - Social Worker
Essex County College
2021.09 - Current
Server Shift Leader
Wyndham Hotel
05.1998 - 03.2020
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