Gladys Noriega
Granbury
Summary
Detail-oriented bank teller with proven expertise in money handling and customer relationship development. Committed to enhancing customer satisfaction through prompt issue resolution and professionalism.
Overview
20
20
years of professional experience
Work History
Bank Teller
Prosperity Bank
Cisco, TX
12.2018 - 12.2024
- Processed customer transactions efficiently and accurately.
- Managed cash drawer, ensuring compliance with bank policies.
- Assisted customers with account inquiries and product information.
- Trained new tellers on operational procedures and customer service standards.
- Resolved customer issues promptly, enhancing overall satisfaction.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Customer Service/Receptionist
Southwest Emblem
Cisco, TX
01.2013 - 12.2018
- Answered phone calls and assisted customers with orders.
- Assembled orders and prepared for shipping,
- Traveled to events to work booth to sell merchandise.
- Provided administrative support to staff, assisting in the completion of various tasks for improved productivity.
- Organized company documents and maintained accurate filing systems for easy retrieval when needed.
Bank Teller
Prosperity Bank
Cisco, TX
10.2004 - 12.2012
- Processed customer transactions efficiently and accurately.
- Managed cash drawer, ensuring compliance with bank policies.
- Assisted customers with account inquiries and product information.
- Trained new tellers on operational procedures and customer service standards.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
High School Diploma -
Sonora High School
Sonora, TX05-1985
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Translating
- Customer relationship development
- Banking regulations knowledge
- Multitasking and organization
- Confidentiality awareness
- Banking software
- Positive
- Cash drawer balancing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bank Teller
Prosperity Bank
12.2018 - 12.2024
Customer Service/Receptionist
Southwest Emblem
01.2013 - 12.2018
Bank Teller
Prosperity Bank
10.2004 - 12.2012
High School Diploma -
Sonora High School