GLADYS NSOBILA

Serve as a key point of contact for campus-related information, ensuring accurate communication and efficient operations across multiple functions.

• Ensure up-to-date knowledge of all relevant information, promptly locating and distributing it via various channels, including phone, in-person interactions, and online chat via Tidio.
• Maintain detailed inventory records for lost and found items, identifying patterns to improve asset recovery processes.
• Leverage excellent customer service and communication skills to interact effectively with a diverse user base on campus.
• Manage ticket sales for the Box Office, handling cash and credit sales ensuring accuracy.

Provided compassionate, daily support to patients, focusing on enhancing their comfort, mobility, and independence through tailored care.

• Enhanced patient mobility and safety by assisting with daily activities and mobility needs, reducing injury risk by 40% and increasing patient confidence and independence by 20%.
• Collaborated in planning and executing daily activities and therapeutic exercises, significantly contributing to patients' physical and emotional well-being.
• Prioritized patient comfort and safety by expertly positioning and transporting patients in wheelchairs or on movable beds, leading to a 40% reduction in injury and discomfort.
• Empowered patients to achieve greater mobility and independence by assisting with basic mobility tasks, resulting in a 20% improvement in patient confidence.
• Consistently demonstrated empathy and attentiveness, prioritizing patient safety and comfort, reducing the risk of injury by 40%.
• Accurately documented daily observations, mobility activities, and eating habits, supporting comprehensive client assessments and personalized care planning.

Coordinated operational activities, including scheduling, reporting, and client communication, to support a dynamic security service environment.

• Utilized data-driven insights to enhance client relationship management, boosting satisfaction by 20%.
• Showcased adept administrative skills in handling intricate schedules, emails, invoices, travel, and event coordination, resulting in a 20% boost in communication efficiency.
• Developed operational performance reports using Excel, identifying opportunities for improvement and contributing to a 10% increase in efficiency.
• Negotiated and established three contracts within two months, utilizing excellent organizational skills and demonstrating adaptability and resilience in a dynamic environment.
• Reviewed and processed driver documentation, assessing driving experience records, and completed detailed job role orientation forms for new drivers, ensuring full compliance with company standards and safety regulations.
• Collaborated with the security manager to ensure timely reporting of over 50 security guards, promptly addressing issues and achieving 95% schedule adherence, resulting in a 20% reduction in security-related incidents.