Gladys Olive

* Processing customer transactions: deposits, withdrawals, payments, transfers, and foreign exchange.

* Managing and balancing cash drawer.

* Providing excellent customer service: answering queries, resolving issues, and introducing new products and services.

* Meeting sales and referral targets.

* Supervise and guide sales associates, cashiers, and other staff members.

* Ensure excellent customer service, handle complaints, and resolve issues.

* Oversee cash handling procedures and reconcile discrepancies.

* Create and manage staff schedules, ensuring adequate coverage.

* Provide training, coaching, and feedback to team members.

* Enforce company policies, procedures, and security protocols.

* Prepare and submit reports on employee performance.

* Work with other departments to achieve store goals and objectives.

As a New Accounts Teller

* Opening new accounts: savings, checking, time deposits, and other banking products.

* Verifying client identification and documents.

* Explaining account features, benefits, and terms.

* Processing account applications and related documents.

* Ensuring compliance with anti-money laundering.

* Providing excellent customer service and addressing customer inquiries.

* Meeting sales and referral targets.

* Maintaining accurate records and updating client information.

* Achieving and exceeding sales and service targets.

As a General Services Teller

* Handling client transactions: deposits, withdrawals, payments, transfers, foreign exchange, and telegraphic transfers.

* Processing bills payments.

* Assisting clients with account inquiries and concerns.

* Managing cash and balancing the cash drawer.

* Providing technical support and assistance to customers or employees via phone, email, or chat.

* Resolving hardware, software, and network issues.

* Troubleshooting and diagnosing technical problems.

* Managing and tracking service requests.

* Escalating complex issues to higher-level support teams.

* Maintaining accurate records and documentation.

* Collaborating with other IT teams to resolve issues.

* Assisting with software installations and updates.