Gladys Pacheco

Knowledgeable and dedicated customer service professional with extensive experience in the Property Management industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Dynamic Bilingual (English and Spanish) Customer Service Representative with 12 years of experience in Tax Credit, Conventional and mixed Home programs handling incoming calls, and resolving residents'/prospects' issues and concerns. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance, and neighbor complaints.