Gladys Paniagua
Oxnard,CA
Summary
Motivated professional offering a Bachelors degree in Sociology. Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Service Coordinator II
Tri-Counties Regional Center
Oxnard, CA
07.2023 - Current
- Support individuals served by maintaining regular contact and doing Individual Family Service Plans (IFSP) and Individual Program Plans (IPP).
- Attend meetings in the community as needed, including Individual Education Plan (IEP) and day program meetings.
- Provide information and referral to generic services and resources in the community.
- Coordinate and secure TCRC funded services, including behavior services, training for independent living, and supportive living, along with in-home and out-of-home placement.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Social Services Assistant
Glenwood Care Center
OXNARD, CA
04.2013 - 07.2023
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Refer cases where patients would benefit from counseling, therapy and/or home health care.
- Interpret medical documents.
- Communicate with physicians and develop working relationship.
- Place DME orders and closely work with vendors to ensure patients received their medical equipment.
- Connected individuals with relevant community resources and coordinated referrals.
- Performed assessments to determine individual limitations and strengths.
- Guided clients through transition to independent living within the community.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Store Manager
Osh Kosh b'gosh
Camarillo, CA
11.2007 - 12.2011
- Assumed ownership over the team's productivity and managed the daily and weekly sales goals.
- Lead a team of employees that ranges from 15 to 50.
- Trained and developed employees to provide excellent customer service.
- Established and maintained store standards through leadership and operational expertise.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
Store Manager
Carter's Children's wear
Camarillo, CA
05.2005 - 11.2007
- Increased sales volume by over 30% in one year.
- Focused on building a strong team by recruiting and hiring top talent.
- Endorsed company initiatives and programs.
- Coached and developed new associates on POS system and key sales tactics.
- Maintained visual standards and weekly promotions.
- Set schedules and processed payroll.
Store Manager
Wireless Depot
Bossier City, LA
03.2003 - 05.2005
- Implemented strategies and initiatives to achieve and exceed daily and monthly sales goals.
- Worked with a team as the leader in opening new stores.
- Purchased inventory and maintained shrink to a minimum.
- Networked and set up new vendor accounts
- Scheduled and led weekly store meetings for all employees.
Education
Bachelor of Arts - Sociology
California State University - Channel Islands
Camarillo, CA05.2023
Skills
- 10 years experience in the social work field with extensive knowledge in serving the needs of a diverse set of people
- Proficient in SPSS Statistics; Microsoft: Word, Excel, PowerPoint; and Google applications: Docs, Sheets, Slides
- Customer Service (20 years)
- Case Management (10 years)
- Training & Development (7 years)
- Client Advocacy
Languages
Timeline
Service Coordinator II
Tri-Counties Regional Center
07.2023 - Current
Social Services Assistant
Glenwood Care Center
04.2013 - 07.2023
Store Manager
Osh Kosh b'gosh
11.2007 - 12.2011
Store Manager
Carter's Children's wear
05.2005 - 11.2007
Store Manager
Wireless Depot
03.2003 - 05.2005
Bachelor of Arts - Sociology
California State University - Channel Islands
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