Gladys Perez
Avondale,AZ
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
17
17
years of professional experience
Work History
Schedule Coordinator
Conifer Healthcare Solutions
10.2015 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Took copayments and compiled daily financial records.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Customer Service
Logisticare
07.2012 - 04.2015
- Verified Eligibility for Medicaid/Medicare patients all over the U.S.A
- I handled members complaints with accuracy
- Scheduled transportation for medical appointments
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified time frames
- Developed effective relationships with all call center departments through clear communication
- Provided cross training to new employees in my department
- Properly directed inbound calls in phone queues to improve call flow.
Customer Service
MTBA
08.2007 - 06.2012
- Scheduled Medical Transportation for members on AHCCCS Verified Eligibility Collected customer feedback and made process changes to exceed customer satisfaction goals
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified timeframes.
Education
GED -
South Pointe High School
Phoenix, AZ01.2005
Skills
- Strong organizational skills
- Sharp problem solver
- Active listening skills
- Telephone inquiries specialist
- Seasoned in conflict resolution
- Customer service expert
- Adaptive team player
- Multitasking and Organization
- Phone and Email Etiquette
- Appointment Scheduling
Accomplishments
- Customer Assistance
- Worked with company systems, completed all assigned tasks, working overtime as needed.
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Exceeded corporate target for customer satisfaction
- Answered over 50 calls daily
- Data entry
Career Overview
I am a dedicated Customer Service Representative with over 10 years of experience. I am motivated to maintain customer satisfaction and contribute to company success. I am responsible, organized, multi-task oriented and hard worker.
Languages
Spanish
Full Professional
Timeline
Schedule Coordinator
Conifer Healthcare Solutions
10.2015 - Current
Customer Service
Logisticare
07.2012 - 04.2015
Customer Service
MTBA
08.2007 - 06.2012
GED -
South Pointe High School
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