Gladys Pickett-Henry
Birmingham
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Brookwood Medical Center(BBH)
03.1997 - Current
- 20+ years Hospital Managerial experience.
- Mgr.Centralized Patient Scheduling- Manage personnel to include schedulers QA issues, educational dates to complete company mandated online courses, motivate employees to strive for perfection and give excellent customer service to all of our clients that includes patients and their family members, physicians, physicians office staff, and fellow coworkers in other departments.. Perform year round Performance Management.
- Payroll for staff using Kronos 6.1.
- Responsible for scheduling of all Diagnostic Testing for Radiology Department. CT,MRI,Ultrasound, Nuclear Medicine, Interventional Radiology, XRAY, and Fluoroscopy.
- Enters all procedures performed in CATH Lab, Non-Invasive Cardiology and G.I. Lab procedures.
- Super User for Cerner Millenium and Powerchart.
- Responsible for Pre-Certification/authorization for exams. Follow Medicaid guidelines for referrals.
- Perform daily audits of finalized radiology reports from Cerner Autofax server.
- Administrator for McKesson PACS(Picture Archiving and communication system) complete imaging request, mail out and tracking of images forwarded to physicians outside facilities.
- Responsible for all Legal Imaging request and documentation for outside Law firm request. Also, maintain records, documentation, and invoices for image request payments.
- Responsible for Hospital legal request for Radiology Imaging for Patient Safety & Risk Management.
- Experience in Revenue Cycle responsibilities: Reduction in denials, ICD-10 and CPT knowledge,understanding of GZ modifier and MCR(Medicare Cost Report).
- Maintain budget for department to include labor productivity
- Excellent Managerial skills- My goal is to motivate employees to be their best selves, being able to coach up an employee to achieve personal and company goals,ability to delegate,communicate and the ability to inspire by leading by example.
Education
Business Administration -
Miles College
05.1989
High School -
Jones Valley H.S.
05.1984
Skills
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Excellent customer service
Medical terminology
Insurance Precertification
Data Entry
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Certification
- CHAA(Certified Health care Access Associate)
- CHAM(Certified Health care Access Manager)
Timeline
Brookwood Medical Center(BBH)
03.1997 - Current
Business Administration -
Miles College
High School -
Jones Valley H.S.
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