Gladys Ponciano
SARASOTA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving abilities. Conscientious healthcare professional offering experience in fast-paced settings. Positive and upbeat with excellent communication skills.
Overview
2
2
Languages
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Renovation assistant
Lobo & sons
11.2025 - 06.2026
- Managed daily office operations and coordinated scheduling for team activities.
- Assisted in preparing reports and presentations for client meetings and internal reviews.
- Organized and maintained filing systems to ensure easy access to documents.
- Greeted visitors, clients and guests in a professional manner.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Dog Trainer
Kern belgian k9
Bakersfield
05.2024 - 11.2025
- Developed personalized training plans based on individual dog behavior and owner goals.
- Evaluated dog behavior to identify specific training needs and challenges.
- Trained dogs in obedience and specialized commands using positive reinforcement techniques.
- Instructed owners on effective communication techniques for better dog handling.
- Conducted group training sessions to enhance socialization skills in dogs and owners.
Medical Assistant
Cleveland Clinic
Florida City
07.2023 - 02.2024
- Assisted healthcare providers with patient examinations and procedures.
- Collected and documented patient medical histories and vital signs.
- Educated patients on treatment plans and medication instructions.
- Managed patient scheduling and coordination for clinic appointments.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Front Office Receptionist
Broward specialty group
Coconut Creek
09.2022 - 07.2023
- Managed patient check-in and check-out processes efficiently.
- Verified insurance information and collected co-pays accurately.
- Scheduled patient appointments using electronic health record system.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Assisted with administrative tasks such as filing, faxing, copying documents.
Costumer sales representative
Telus International
Florida City
02.2020 - 08.2020
- Resolved customer complaints using effective communication skills.
- Answered customer inquiries regarding product features, availability, and pricing.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted customers with product inquiries and service options.
- Processed customer orders accurately through internal systems.
Education
Certified Medical Assistant - Medical Assistant Training
Florida Career College
Miami, FL 01.2022 - 09.2022
Manos A La Obra
Florida City, FloridaSkills
- Attention to detail
- Time management
- Problem solving
- Flexibility and adaptability
- Computer skills
- Client communication
- Interpersonal communication
- Patient education
Languages
Spanish
Professional
English
Professional
Timeline
Renovation assistant
Lobo & sons
11.2025 - 06.2026
Dog Trainer
Kern belgian k9
05.2024 - 11.2025
Medical Assistant
Cleveland Clinic
07.2023 - 02.2024
Medical Front Office Receptionist
Broward specialty group
09.2022 - 07.2023
Certified Medical Assistant - Medical Assistant Training
Florida Career College
01.2022 - 09.2022
Costumer sales representative
Telus International
02.2020 - 08.2020
Manos A La Obra