Gladys Quijano
St. Cloud,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Performance driven Marketer skilled in developing successful marketing plans, with an 89 percent closing of new client relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Administrative Assistant of Sales
Mercedes Benz
06.2021 - 08.2023
- Participated with management to standardize workflows and improve processes.
- Managed phone and email correspondence and handled incoming and outgoing calls.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate any request.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Built relationships with customers and community to establish long-term business growth.
Marketing Owner
J&G Marketing
12.2020 - 06.2021
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Marketing and development of new accounts for Medical and Law offices
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Marketing Consultant
Cyrus Diagnostic
01.2020 - 11.2020
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with multible key accounts.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Identified appropriate marketing channels and target customers for campaigns.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Generated reports to support development and implementation of marketing plans.
- Identified appropriate marketing channels and target customers for campaigns.
Executive Marketing Administrator
SimonMed Imaging
12.2005 - 04.2019
- Mentored local personnel on best practices and protocols to maximize productivity.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinating and planning of all business events and meetings
Office Manager
Horizon Open MRI
12.2002 - 12.2005
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Created, maintained and updated filing systems for paper and electronic documents
Education
Office Technologies - Accounting Technology And Bookkeeping
Monroe College
The Bronx, NY04.2002
Skills
- Marketing Planning
- Resource Coordination and Allocation
- Price Negotiation
- Loyalty Programs
- Pre-Owned Vehicles
- Sales Contracts
- Brand Loyalty
- Operational Efficiency
- Financial Recordkeeping
- Marketing and Advertising
- New Business Opportunities
- Conflict Resolution Techniques
- Customer Retention Strategies
- CRM and Eleads expert
- Digital Sales
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant of Sales
Mercedes Benz
06.2021 - 08.2023
Marketing Owner
J&G Marketing
12.2020 - 06.2021
Marketing Consultant
Cyrus Diagnostic
01.2020 - 11.2020
Executive Marketing Administrator
SimonMed Imaging
12.2005 - 04.2019
Office Manager
Horizon Open MRI
12.2002 - 12.2005
Office Technologies - Accounting Technology And Bookkeeping
Monroe College
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