Gladys Quintero
Miami,FL
Summary
Proven track record of enhancing customer satisfaction and business growth as a Cleaning Contractor with Self Employed Services, demonstrating strong work ethic and exceptional commercial cleaning proficiency. Skilled in team collaboration and quality control, adept at meeting tight deadlines and maintaining high standards of cleanliness. Achieved significant reduction in client complaints through meticulous attention to detail and proactive communication. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
13
13
years of professional experience
Work History
Cleaning Contractor
Self Employed Services
04.2011 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Contributed to the growth of the business by securing long-term contracts with satisfied customers.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
House Manager
Self-employeed
09.2019 - 07.2023
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
Cook's Assistant
Stuarts East Hampton
08.2017 - 08.2019
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
Education
GED -
John Uribe Escobar
Medellin, Colombia11.1988
Skills
- Strong Work Ethic
- Commercial cleaning proficiency
- Residential Cleaning Experience
- Motivation and Initiative
- Deep cleaning expertise
- Reliability and punctuality
- Window washing techniques
- Customer Service
- Interior and exterior cleaning
- Housekeeping
- Cleaning and sanitizing
- Sweeping and Mopping
- Laundry
- Steam Cleaning
- Laundry services
- Team Collaboration
- Decision-Making
- Quality Control
- Flexible Schedule
- Productivity and Time Management
Languages
Spanish
Native or Bilingual
Timeline
House Manager
Self-employeed
09.2019 - 07.2023
Cook's Assistant
Stuarts East Hampton
08.2017 - 08.2019
Cleaning Contractor
Self Employed Services
04.2011 - Current
GED -
John Uribe Escobar
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