Gladys Ramirez
San Antonio,United States +1
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of practices. Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences. Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies Highly-qualified business administration professional driven to oversee operations with results-oriented mindset. Versed in best practices and strategies for streamlining workflows.
Overview
10
10
years of professional experience
Work History
Leasing Agent
San Antonio Housing Authority
San Antonio, TX
12.2023 - Current
- Resolved tenant complaints promptly and professionally.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Participated in community events related to leasing activities or tenant relations.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Performed administrative duties such as filing paperwork and updating databases.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Collected security deposits from new tenants.
- Prepared monthly financial reports for management review.
- Monitored rent collection activities and pursued delinquent accounts.
- Inspected vacant units and ensured they were ready for showings.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
Administrative Manager
Classic Collision Center
San Antonio, TX
09.2022 - 11.2023
- Identified and solved problems to enhance management and business direction.
- Oversaw complex office support, managing records database and organizing contracts.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Tracked and analyzed expenditures to deliver budgets and financial reports.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Established work procedures or schedules to organize daily work of administrative staff.
Property Management Assistant
Kushman & Wakefield Mangement
San Antonio, TX
02.2020 - 08.2022
- Met with prospective tenants to show property and assess applications or sign leases.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Built relationships with service vendors and submitted associated billing statements.
Marketing Associate
State Farm
San Antonio, TX
09.2018 - 02.2020
- Supported sales activities through promotional material and market research.
- Created product promotion plans and marketing initiatives to increase brand awareness.
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
- Supported marketing team in developing promotional strategies and targeted campaigns.
Ophthalmology Assistant
MCOA Eye Care
San Antonio, TX
10.2015 - 08.2018
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Wrote, edited and filed patient medical records, maintaining confidentiality.
- Advised patients on ocular medications, dressings and contact lenses.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Promoted healthy vision by counseling and educating patients.
Customer Service Associate
HEB Grocery Store
San Antonio, TX
10.2014 - 10.2015
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
Education
Associate of Arts - Business Administration
San Antonio College
San Antonio, TX12-2026
High School Diploma -
St. Anthony Catholic High School
San Antonio 05.2015
Skills
- Scheduling and calendar management
- Event coordination
- Invoicing and billing
- Accounts payable and receivable
- Data entry
- Inventory and supply oversight
- Team building and leadership
- Vendor relationships
- Data management
- Reliable & trustworthy
- Training and coaching
- Reporting and documentation
- Experience in leadership
- Fluent in Spanish
- Basic math
- Computer skills
- People skills
- Multitasking
- Communication
Languages
English
Professional
Spanish
Professional
Timeline
Leasing Agent
San Antonio Housing Authority
12.2023 - Current
Administrative Manager
Classic Collision Center
09.2022 - 11.2023
Property Management Assistant
Kushman & Wakefield Mangement
02.2020 - 08.2022
Marketing Associate
State Farm
09.2018 - 02.2020
Ophthalmology Assistant
MCOA Eye Care
10.2015 - 08.2018
Customer Service Associate
HEB Grocery Store
10.2014 - 10.2015
Associate of Arts - Business Administration
San Antonio College
High School Diploma -
St. Anthony Catholic High School
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