Summary
Overview
Work History
Skills
References
Timeline
Generic

Gladys Reyes

Campbell,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Credit Solutions Advisor II

Bank Of America, N.A.
Santa Clara, California
04.2020 - 04.2024
  • Responded promptly to inquiries from current and prospective customers about loan products.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Analyzed borrower's financial information, such as income, assets, credit history and debt obligations to determine eligibility for loan approval.
  • Advised clients on the various types of loans and credit options that are available, including interest rates and repayment plans.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Informed customers of loan application requirements and deadlines.
  • Collaborated with company teams to expedite loan approval processes.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Maintained detailed records of all transactions related to the processing of loans.
  • Updated client account information and records in company databases.

Compliance Sales Support Admin-I/Senior Sales Executive - Home Loans

Bank of America
San Jose, California
12.2017 - 04.2020
  • Performed POST-HIRE onboarding for all new hire (MLO) loan officers which included: providing orientation materials related to company policies and procedures, including complete setup/initialization of MLO's workstation, and company-issued devices such as: Computer/ Laptop, Mobility-VPN devices and brand marketing material
  • Oversaw team of 50-100 (MLO) loan officers tracking daily sales performance activities, including monitoring online-social media presence/activities and behavioral conduct to ensure compliance and adherence to company network and marketing policies
  • Conducted regular training sessions for MLO's related to: Guidance/ Utilization related to internal loan origination system software used by company including: IORIGINATE, IFULFILL, VALUEFINDER, SALESFORCE
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Directly supported team of regional managers performing various tasks including but not limited to:
  • Generated reports summarizing sales performance metrics and presented findings to management team
  • Organized corporate events such as conferences, workshops, trainings., including catering services.

Home Loan Closer/Mortgage Funder

TCU -Technology Credit Union
San Jose, California
12.2016 - 12.2017
  • Scheduled and coordinated closings with lenders, attorneys, and buyers.
  • Verified accuracy of all closing documents for completeness and compliance.
  • Prepared HUD-1 Settlement Statements and other closing documents in accordance with applicable laws.
  • Reviewed title commitment and insurance policies to support pre-closing documentation.
  • Handled pipeline of active deals in closing stage.
  • Examined and verified information in loan application and closing documents.
  • Assembled and compiled documents for loan closings.
  • Prepared and delivered loan documents to title and escrow teams.
  • Recorded applications for loan and credit, loan information and disbursements of funds.
  • Worked closely with settlement agents throughout the closing process.
  • Coordinated the delivery of all post-closing documents to borrowers and lenders.
  • Investigated discrepancies in closing documents and resolved any issues promptly.

Skills

  • MS Office Proficient
  • Automated Underwriting System (AUS)
  • Multitasking
  • Complaint Handling
  • Positive and professional
  • Documentation Review and Interpretation
  • Customer service-focused
  • Team Player
  • Mortgage lending
  • New Account Setup
  • Exceptional customer service
  • Pleasant and Personable

References

References available upon request.

Timeline

Credit Solutions Advisor II

Bank Of America, N.A.
04.2020 - 04.2024

Compliance Sales Support Admin-I/Senior Sales Executive - Home Loans

Bank of America
12.2017 - 04.2020

Home Loan Closer/Mortgage Funder

TCU -Technology Credit Union
12.2016 - 12.2017

Similar Profiles

CREATE PROFILE
Gladys Reyes