Gladys Richards
Owings Mills,MD
Summary
Professional Summary: A visionary and strategic leader with over 10 years of experience in people management, talent development, and organizational effectiveness.
- Adept at designing and implementing innovative solutions to enhance employee engagement, performance, and retention.
- Skilled at building and maintaining strong relationships with internal and external stakeholders, fostering a culture of collaboration, diversity, and inclusion.
Supports and guides cross-functional team members while implementing best practices in administering and advancing functions within an organization.
Overview
7
7
years of professional experience
Work History
Human Resources Generalist
Lamna Healthcare Company
- Review, update, and revise company hiring practices, vacation, and other human resources policies to ensure compliance with OSHA and all local, state, and federal labor regulations
- By creating and maintaining positive and responsive work environment, raised employee retention rates by over 10% to achieve greater than 90% employee retention over 2-year period
- Developed recruitment programs to successfully increase minority recruitment and meet affirmative action requirements
- Lead development team to build and deploy dedicated recruitment website which reduced year-over-year recruitment costs by 14%.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
Team Leader
UVW Co.
01.2015 - 02.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Senior Manager
British Airlines
09.2009 - 06.2015
- Provided strong leadership to enhance teams productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures for 8- 10 teams.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Developed proposals and presentations for internal and external audiences.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
Education
Ph.D. - Management Information Systems
University of Phoenix
Tempe, AZ06.2015
Skills
- Skills
- People management
- Talent development
- Organizational effectiveness
- Employee engagement
- Performance management
- Retention strategies
- Coaching and mentoring
- Diversity and inclusion
- Communication and presentation
- Project and program management
- Employee Relations
- Change Implementation
Timeline
Team Leader
UVW Co.
01.2015 - 02.2017
Senior Manager
British Airlines
09.2009 - 06.2015
Human Resources Generalist
Lamna Healthcare Company
Ph.D. - Management Information Systems
University of Phoenix
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