Overview
Work History
Education
Skills
Timeline
Generic
Gladys Rocha

Gladys Rocha

Westmorland,CA

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Arco Gas Station
08.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Enhanced employee skillsets by developing comprehensive training materials and resources.
  • Monitored employee progress throughout training programs using various assessment tools; identified areas for improvement and provided additional support as needed.
  • Evaluated training delivery methods to optimize effectiveness.

Packer

Rio Farms
04.2011 - 06.2021
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Increased productivity with effective communication and collaboration among team members.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Performed quality checks on products and materials to identify any defects.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
  • Maintained detailed records of all sanitation activities for billing and tracking purposes
  • Completed daily logs detailing sanitation activities performed, issues encountered, or feedback received from the public.
  • Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
  • Supported emergency cleanup operations, swiftly responding to incidents to minimize environmental impact.

Sorter

Crown Citrus
12.2012 - 01.2013
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Followed company policies and procedures to produce consistent work results.
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.
  • Recorded and tracked items sorted to confirm accuracy.
  • Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.

Education

High School Diploma -

Brawley Union High School
Brawley, CA
06.2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Paperwork Processing
  • Order Processing
  • Staff Training
  • Quality Control
  • Product Sales
  • Store maintenance
  • Staff education and training
  • Stock management
  • POS systems expert
  • Product Education
  • Shipping procedures understanding

Timeline

Customer Service Representative

Arco Gas Station
08.2022 - Current

Sorter

Crown Citrus
12.2012 - 01.2013

Packer

Rio Farms
04.2011 - 06.2021

High School Diploma -

Brawley Union High School

Similar Profiles

CREATE PROFILE
Gladys Rocha