Gladys Rodas
San Rafael,CA
Summary
Dynamic and results-oriented professional with a proven track record at Marin County Health & Human Services. Excelled in building community networks and leveraging Microsoft Office expertise to enhance operational efficiency. Demonstrated leadership in coaching the team and driving initiatives that significantly improved client service delivery. Skilled in problem-solving and file organization, consistently achieving goals through flexibility and effective team building.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Visitor
Martin County Health & Human Services
San Rafael, US
09.2023 - Current
- Provided comprehensive support and assistance to families in need, ensuring their access to essential services
- Conducted thorough assessments of family needs and developed personalized service plans to address specific challenges
- Collaborated with community organizations and resources to connect families with appropriate social services and programs
- Advocated for families' rights and interests, ensuring they received the necessary support from government agencies and community partners
- Assisted families in navigating complex systems such as healthcare, housing, education, employment, and childcare
- Implemented strategies to promote family self-sufficiency by identifying available resources for financial assistance, job training, and educational opportunities
- Maintained accurate records of client interactions, progress notes, referrals made, and outcomes achieved
- Provided crisis intervention services to individuals or families facing immediate emergencies or critical situations
- Developed strong relationships with clients based on trust and respect while maintaining professional boundaries at all times
- Coordinated workshops or group sessions on topics related to family dynamics, child development or other relevant subjects
- Offered counseling services on various issues including parenting skills development, conflict resolution techniques, stress management strategies etc
- Participated in case conferences or team meetings to discuss complex cases requiring multi-disciplinary interventions
- Liaised between schools/educational institutions and parents/guardians regarding academic performance or behavioral concerns
- Developed and delivered educational materials or presentations on topics such as child safety, parenting skills, etc
- Assisted families in accessing financial resources through government assistance programs
- Provided guidance and support to parents/guardians regarding child behavior management strategies
- Utilized case management software systems for efficient record-keeping and data analysis
- Facilitated support groups for individuals experiencing similar challenges within their family dynamics
Wellness Outreach Specialist
San Rafael City Schools
San Rafael, US
08.2021 - Current
- Greeted and triaged students
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Maintained accurate records and documented client (student) data in databases.
- Planned and coordinated special events related to wellness and mental health campaigns.
- Managed social media accounts and monitored online conversations regarding outreach activities.
- Implemented community outreach and engagement plans to reach vulnerable groups.
- Created content for various platforms including websites, blogs, press releases, emails, and video scripts.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Connected individuals with relevant community resources and coordinated referrals.
- Designed creative campaigns to increase awareness of services offered by the organization.
- Maintained a database of contacts related to ongoing outreach initiatives.
- Compiled feedback from customers regarding their experience with the organization's services.
Registered Behavior Technician (RBT)
ACES (Autism Comprehensive Educational Services)
Santa Rosa, US
02.2020 - Current
- Implement individualized treatment programs designed by Board Certified Behavior Analysts (BCBAs)
- Teach and promote language, behavioral, social, and daily living skills in a fun, play setting to increase motivation and positive performance
- Record objective daily data to reflect client progress toward goals
- Maintain effective communication with team members and supervisors
Administrative Assistant
San Rafael City Schools
San Rafael, US
08.2022 - 09.2023
- Handles routine and intricate secretarial duties covering reception, document preparation, and record-keeping.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments between students, parents, and staff, and internal staff members.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Processed staff payroll efficiently.
Registered Behavior Technician
Autism Outreach Southern CA
San Diego, US
04.2018 - 07.2019
Store Manager
Sunglass Hut / Luxottica Retail
Corte Madera, US
12.2016 - 10.2017
- Training and coaching team members
- Hiring new associates
- Identify & report safety and/or lost prevention issues
- Work independently and as a team player whenever it was needed
- Set daily goals for self and the rest of the team
- The ability to lead and motivate a team
- Excellent communication and people skills
- Meet store goals
- Schedule making
Education
Bachelor's - Public Health
University of California
San Diego, CA06.2019
Skills
- File organization
- Problem-solving
- Meeting scheduling
- Data Collection
- Team Building
- Customer Service
- Leadership Training
- Flexibility
- Community networking
- Microsoft office expertise
Certification
- BLS/CPR, 02/01/20, 02/29/24
- First Aid Certification
Languages
Spanish, Fluent
Personal Information
Authorized To Work: US for any employer
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Home Visitor
Martin County Health & Human Services
09.2023 - Current
Administrative Assistant
San Rafael City Schools
08.2022 - 09.2023
Wellness Outreach Specialist
San Rafael City Schools
08.2021 - Current
Registered Behavior Technician (RBT)
ACES (Autism Comprehensive Educational Services)
02.2020 - Current
Registered Behavior Technician
Autism Outreach Southern CA
04.2018 - 07.2019
Store Manager
Sunglass Hut / Luxottica Retail
12.2016 - 10.2017
- BLS/CPR, 02/01/20, 02/29/24
- First Aid Certification
Bachelor's - Public Health
University of California
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