Gladys Rodriguez
Bishop,TX
Summary
Results-driven manager with a strong background in customer service and team leadership. Proven ability to train staff, streamline operations, and enhance customer experiences, driving repeat business and operational efficiency.
Self-motivated team player skilled in managing operations and enhancing efficiency. Experienced in training, problem-solving, and customer service, dedicated to creating a positive impact and exceeding business objectives.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Janatorial
Brown & Root Industrial Services
Bishop, TX
04.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cashier Manager
Stop & Shop
Bishop, TX
04.2025 - 04.2026
- Supervised daily operations of cashier team to ensure efficient customer service.
- Trained new cashiers on register systems and company policies for improved performance.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Resolved customer inquiries and complaints to enhance shopping experience and satisfaction.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Insulator
Citgo Corner Mart
Corpus Christi, TX
02.2023 - 02.2025
- Cut, formed and arranged insulation to promote efficiency of materials for each project.
- Operated hand tools such as beader crimpers, brakes and shears.
- Applied and handled insulating products such as foam, fiberglass and cloth with mud.
- Fabricated fiberglass pipe and duct materials for installation in commercial and residential projects.
- Maintained a clean work environment by safely disposing of debris and hazardous materials following industry best practices.
- Measured, cut and laid insulating blankets for water heaters and tanks.
Loan and Tax Specialist Manager
Security Finance, Financial Services
Mercedes, TX
08.2010 - 06.2020
- Analyzed client tax situations to identify optimal filing strategies and maximize deductions.
- Prepared complex tax returns for individual and business clients, ensuring compliance with regulations.
- Provided guidance on tax implications of financial decisions, enhancing client understanding and satisfaction.
- Led training sessions for junior staff on tax preparation best practices and software usage.
- Developed streamlined processes for tax filing that increased efficiency and reduced processing time.
- Maintained thorough and current understanding of applicable tax laws.
- Managed tax submissions and made sure all information complied with regulations.
- Resolved tax disputes by effectively communicating with IRS representatives on behalf of clients.
- Prepared accurate and timely federal, state, and local income tax returns for individuals, businesses, and non-profit organizations.
- Supported company growth by participating in business development efforts targeting new clientele in need of specialized tax services.
- Identified potential audit red flags to minimize risk of IRS audits.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Education
High School Diploma -
Mercedes Academic Academy
MercedesHigh School Diploma -
NCCER - OSHA 30HR CONSTRUCTION SAFETY AND HEALTH
Craft Training of Coastal Bend
Corpus Christi, TX12-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Hand and power tools
- Safety protocols
- Safety awareness
- Computer skills
- Organization and time management
- Problem resolution
- Verbal communication
- Dependable and responsible
- Flexible and adaptable
Certification
- Certified
Apprentice Electrician
- NCCER 30Hr OSHA Safety and Health
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Janatorial
Brown & Root Industrial Services
04.2026 - Current
Cashier Manager
Stop & Shop
04.2025 - 04.2026
Insulator
Citgo Corner Mart
02.2023 - 02.2025
Loan and Tax Specialist Manager
Security Finance, Financial Services
08.2010 - 06.2020
High School Diploma -
Mercedes Academic Academy
High School Diploma -
NCCER - OSHA 30HR CONSTRUCTION SAFETY AND HEALTH
Craft Training of Coastal Bend