Gladys Romo
Riverside,CA
Summary
Hardworking and flexible Medical Administrative Assistant with proven track record of providing exceptional patient customer service in fast-paced environments. Offering high attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Medical Administrative Assistant
Harvey Nurick MD
08.2019 - 12.2019
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Greeted patients and provided required paperwork to facilitate services.
Medical Administrative Assistant
Vinod Mishra MD F.A.C.G.
07.2017 - 06.2019
- Ensured accurate electronic and paper record-keeping with diligent data entry for vital patient information.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Managed email correspondence and handled incoming and outgoing faxes.
- Opened and properly distributed office mail to ensure quicker response.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted in upcoming new employees and providing training to ensure a smooth integration into the team.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Associate of Science - Nursing
Chaffey College
Rancho Cucamonga, CA05.2027
Certificate - Medical Assisting
North-West College - Riverside
Riverside, CA09.2016
Skills
- Patient Care and Confidentiality
- Understanding of Medical Ethics
- Phone and Email Etiquette
- EMR Software
- Type 60 WPM
Languages
Spanish
Native or Bilingual
Timeline
Medical Administrative Assistant
Harvey Nurick MD
08.2019 - 12.2019
Medical Administrative Assistant
Vinod Mishra MD F.A.C.G.
07.2017 - 06.2019
Associate of Science - Nursing
Chaffey College
Certificate - Medical Assisting
North-West College - Riverside
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