Gladys Sanchez
Brooklyn,NY
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Universal Hearing Center
06.2024 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Care Coordinator
Liberty Hearing Centers
04.2016 - 06.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Organized community health events, raising awareness about preventative care and healthy lifestyle choices.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Associate of Applied Science - Medical Assistant
ASA College
Brooklyn, NYSkills
- HIPAA compliance
- Patient registration
- Spanish fluency
- Organizational skills
- Administrative and office support
- Insurance verifying
Certification
- HIPAA Compliance Certification – Various Providers.
- Mental Health First Aid Certification - Mental Health First Aid USA.
Timeline
Patient Care Coordinator
Universal Hearing Center
06.2024 - Current
Patient Care Coordinator
Liberty Hearing Centers
04.2016 - 06.2023
Associate of Applied Science - Medical Assistant
ASA College
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