Gladys Saucedo
Houston,TX
Summary
Accomplished Claims Specialist with a proven track record at David G Peake Chapter 13 Trustee, excelling in claims processing and customer service. Demonstrated expertise in critical thinking and problem-solving, enhancing claim resolution efficiency and client satisfaction. Achieved significant improvements in team productivity and data security, showcasing strong organizational skills and attention to detail.
Work History
Claims Specialist
David G Peake Chapter 13 Trustee
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Followed up with customers on unresolved issues.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Enhanced customer trust and satisfaction by efficiently resolving claims disputes.
- Enhanced accuracy of claim assessments by adopting advanced analytical tools, leading to more informed decision-making.
- Improved team morale and productivity by fostering collaborative work environment.
- Facilitated smooth communication between claimants and adjusters, ensuring transparent and positive experience.
- Managed portfolio of high-value claims, ensuring meticulous attention to detail and adherence to policy terms.
- Conducted regular audits of claim files, ensuring compliance with internal and external regulations and standards.
- Developed and implemented training programs for new claims specialists, boosting team efficiency and knowledge.
- Streamlined claims processing procedures, significantly reducing turnaround times and improving client satisfaction.
- Streamlined documentation workflow, enabling quicker claim resolution and enhancing customer satisfaction.
- Enhanced data integrity and security in claim management systems, protecting sensitive information from potential breaches.
Case Analyst
David G Peake Chapter 13 Trustee
Education
2 Years -
Skills
- Claims
- Claims processing
- Verbal communication
- Claims analysis
- Documentation review
- Time management
- Customer service
- Critical thinking
- Organizing and prioritizing work
- Attention to detail
- Teamwork and collaboration
- Interpersonal communication
- Multitasking Abilities
- Problem-solving
- Claims adjustment
- Claim amount calculations
- Data entry
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Claims Specialist - David G Peake Chapter 13 Trustee
Case Analyst - David G Peake Chapter 13 Trustee
American InterContinental University - 2 Years ,
Similar Profiles
Cecilia R. GonzalezCecilia R. Gonzalez
Bankruptcy Specialist at David G. Peake Chapter 13 TrusteeBankruptcy Specialist at David G. Peake Chapter 13 Trustee
Tamara LifeTamara Life
Case Administrator at Jack N. Zaharopoulos, Standing Chapter 13 TrusteeCase Administrator at Jack N. Zaharopoulos, Standing Chapter 13 Trustee
Shannon PullenShannon Pullen
Case Management Department Supervisor at Chapter 13 Trustee Middle District of AlabamaCase Management Department Supervisor at Chapter 13 Trustee Middle District of Alabama
Cedarius SmithCedarius Smith
Warehouse Associate at Home DepotWarehouse Associate at Home Depot
Trenton KelleyTrenton Kelley
Principal and Senior VP of Trading at Texas Aromatics, LPPrincipal and Senior VP of Trading at Texas Aromatics, LP