Gladys Sosa
Denver,CO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Bilingual communicator, Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
QMAP
Bonaventure Assisted Living
03.2025 - 10.2025
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Receptionist
Clinica Family Health
07.2024 - 08.2024
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted patients and visitors, ensuring a welcoming and professional environment.
- Scheduled appointments using electronic health record (EHR) systems, optimizing daily operations.
- Maintained accurate patient records, supporting compliance with healthcare regulations.
- Assisted with insurance verification processes to streamline patient intake procedures.
Personal Care Assistant
Cornerstone in Aurora
02.2024 - 05.2024
- Provided emotional support, fostering positive relationships with clients and families.
- Educated clients on wellness strategies, promoting healthier lifestyle choices.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
QMAP
Springwood Retirement Campus
09.2022 - 11.2023
- Monitored and documented clients' health conditions, ensuring timely communication with healthcare professionals.
- Administered medications as prescribed, maintaining accurate records of dosages and schedules.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Caregiver
Rocky Mountain Assisted Living
01.2023 - 05.2023
- Assisted clients with daily living activities, promoting independence and dignity.
- Coordinated transportation for clients to medical appointments, facilitating access to necessary services.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Housekeeper
Nightingale Lane Memory Care
05.2022 - 09.2022
- Maintained cleanliness and sanitation standards in resident rooms and common areas.
- Monitored inventory levels of cleaning supplies, facilitating timely restocking.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Implemented effective cleaning techniques to enhance safety and hygiene.
Cashier Team Lead
Hamburger Stand
03.2021 - 05.2022
- Supervised cashier team, ensuring efficient transaction processing and customer service.
- Trained new staff on cash handling procedures and point-of-sale system operations.
- Monitored daily cash registers for discrepancies, maintaining accurate financial records.
- Streamlined checkout processes to reduce wait times and enhance customer satisfaction.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
High School Diploma -
Thornton High School
Thornton, CO05-2022
Skills
- Customer service
- Fluent bilingual communication
- Computer skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Certification
- Certified Qualified Medication Administration Personnel
Languages
Spanish
Native or Bilingual
Timeline
QMAP
Bonaventure Assisted Living
03.2025 - 10.2025
Receptionist
Clinica Family Health
07.2024 - 08.2024
Personal Care Assistant
Cornerstone in Aurora
02.2024 - 05.2024
Caregiver
Rocky Mountain Assisted Living
01.2023 - 05.2023
QMAP
Springwood Retirement Campus
09.2022 - 11.2023
Housekeeper
Nightingale Lane Memory Care
05.2022 - 09.2022
Cashier Team Lead
Hamburger Stand
03.2021 - 05.2022
High School Diploma -
Thornton High School