Gladys Soto
Livingston
Summary
Dynamic Regional Manager with a proven track record at Suave Dental, excelling in operations and staff development. Spearheaded initiatives that boosted regional sales and enhanced customer satisfaction. Skilled in cost reduction and team leadership, fostering a culture of continuous improvement while optimizing inventory management and driving growth through strategic marketing efforts.
Overview
21
21
years of professional experience
Work History
Regional Manager
Suave Dental
Los Banos, CA
07.2018 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 8 locations.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong patient relationships.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence. Took care of office budgets.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees for all locations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Office Manager
Hawkeye Family Dental Practice
Turlock, CA
04.2004 - 07.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Priorities are: case presentation, all financial arrangements, collecting payments and collecting deposit for all major cases.
- Preparing Dr.’s schedule, making sure Dr’s schedule runs smooth and productive.
- Electronic Insurance billing *Tracing unpaid claims *Post payments.
- Payroll/Accounting
- Working with implant and sedation patient.
- Assisting the doctor when needed. Softdent software.
Education
High School Diploma -
Galen College For Dental
Modesto, CASkills
- Operations
- Staff training and development
- Decision-making
- Recruiting and hiring
- Cost reduction
- Personnel oversight
- Sales planning
- Leadership skills
- Team leadership
- Contractor relationship management
- Training and coaching
Timeline
Regional Manager
Suave Dental
07.2018 - Current
Office Manager
Hawkeye Family Dental Practice
04.2004 - 07.2018
High School Diploma -
Galen College For Dental