Summary
Overview
Work History
Education
Skills
Timeline
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Gladys Soto

Livingston

Summary

Dynamic Regional Manager with a proven track record at Suave Dental, excelling in operations and staff development. Spearheaded initiatives that boosted regional sales and enhanced customer satisfaction. Skilled in cost reduction and team leadership, fostering a culture of continuous improvement while optimizing inventory management and driving growth through strategic marketing efforts.

Overview

21
21
years of professional experience

Work History

Regional Manager

Suave Dental
07.2018 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Established and maintained operational standards for 8 locations.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong patient relationships.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence. Took care of office budgets.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
  • Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Recruited, interviewed and hired employees for all locations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Office Manager

Hawkeye Family Dental Practice
04.2004 - 07.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Priorities are: case presentation, all financial arrangements, collecting payments and collecting deposit for all major cases.
  • Preparing Dr.’s schedule, making sure Dr’s schedule runs smooth and productive.
  • Electronic Insurance billing *Tracing unpaid claims *Post payments.
  • Payroll/Accounting
  • Working with implant and sedation patient.
  • Assisting the doctor when needed. Softdent software.

Education

High School Diploma -

Galen College For Dental
Modesto, CA

Skills

  • Operations
  • Staff training and development
  • Decision-making
  • Recruiting and hiring
  • Cost reduction
  • Personnel oversight
  • Sales planning
  • Leadership skills
  • Team leadership
  • Contractor relationship management
  • Training and coaching

Timeline

Regional Manager

Suave Dental
07.2018 - Current

Office Manager

Hawkeye Family Dental Practice
04.2004 - 07.2018

High School Diploma -

Galen College For Dental

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