Gladys Sarmiento
Tracy,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Scheduler
Hayward Healthcare and Wellness Center
Hayward, CA
08.2022 - 03.2024
- Managed high volumes of incoming calls
- Enhanced customer service experience through clerical duties.
- Provided informative responses to visitor inquiries
- Greeted customers warmly and made them feel welcome.
- Directed visitors by maintaining employee and department directories
- Maintained cleanliness of reception area
- Managed staffing operations by ensuring all positions were filled and maintaining communication with agency partners.
Processing Specialist
Verra Mobility
Mesa, AZ
05.2021 - 08.2021
- Performed mail room duties including clerical work and processing paperwork.
Cashier
Chevron
Tracy, CA
10.2019 - 08.2020
- Ensured superior customer satisfaction as a cashier
- Enhanced cash handling efficiency
- Maintained cleanliness and sanitation standards in accordance with company policies.
- Streamlined inventory management processes to enhance efficiency and accuracy.
- Followed store protocols consistently.
Cashier
Goodwill
Tracy, CA
11.2016 - 02.2019
- Provided exceptional customer service by addressing and resolving client concerns in a timely manner
- Enhanced cashiering skills and provided excellent customer service
- Handled high volume of incoming calls efficiently
- Performed various responsibilities in a warehouse setting
- Maintained cleanliness of store premises
- Implemented effective pricing and tagging strategies to optimize profitability.
- Demonstrated expertise in organizing and adhering to store protocols.
Receptionist/Admin
ILSP
Oakland, CA
06.2009 - 09.2013
- Demonstrated strong phone etiquette while addressing customer inquiries
- Implemented new techniques for improved cleanliness and productivity.
- Implemented efficient document management strategies
- Enhanced productivity through streamlining data entry processes.
- Aided in the coordination of transportation services for foster children and facilitated communication between them and their case workers.
- Optimized workflow by transitioning to a paperless faxing method.
Dental Assistant
Oasis Dental
Dublin, CA
09.2009 - 03.2010
- Implemented new procedures and systems resulting in improved performance.
- Contributed to the smooth execution of dental procedures through chairside assistance
- Managed administrative tasks at the front office.
- Performed insurance verification and policy checks
- Used Dentrix software to optimize billing, scheduling, and treatment responsibilities
- Conducted documentation for patient charts and performed initial assessments.
Education
Certification Program - Dental Assisting
Western Career College-Stockton
CA10.2008
High School Diploma -
San Mateo High School
CA06.2002
Skills
- Chairside Assisting
- Dental Assisting
- Receptionist
- Dentrix
- Front Desk
- Clerical experience
- Hotel experience
- Customer service
- Excel
- Cash register
- Microsoft Word
- Microsoft Outlook
- Phone etiquette
- Communication skills
- Childcare
- Driving
- Organizational skills
- 10 key typing
- Word processing
- Time management
Certification
- Certified Dental Assistant, Present
- Driver's License
Assessments
- Customer service, 08/01/20, Proficient, Identifying and resolving common customer issues
- Administrative support professional fit, 08/01/20, Proficient, Measures the traits that are important for successful administrative support professionals
Timeline
Front Desk Receptionist/Scheduler
Hayward Healthcare and Wellness Center
08.2022 - 03.2024
Processing Specialist
Verra Mobility
05.2021 - 08.2021
Cashier
Chevron
10.2019 - 08.2020
Cashier
Goodwill
11.2016 - 02.2019
Dental Assistant
Oasis Dental
09.2009 - 03.2010
Receptionist/Admin
ILSP
06.2009 - 09.2013
Certification Program - Dental Assisting
Western Career College-Stockton
High School Diploma -
San Mateo High School