Gladys Torrez

• Managed scheduling for meetings, appointments, and real estate showings to optimize time efficiency.
• Answered phone calls and responded to inquiries from clients and other external contacts.
• Assisted in preparing marketing materials, gathered data on market demographics, and trends and property values.
• Directed social media activities to enhance brand visibility and audience engagement.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Generated leads for sales and rental properties through cold calls and referrals.
• Kept contacts organized with Outlook system to maintain readiness for future mailings.
• Assisted clients in home staging and overall preparation for sale.

Created a distinct brand aesthetic by sourcing and restoring vintage decor and clothing. Supported elevated presentation standards to improve customer engagement. Utilized consultative selling skills to match client tastes and preferences. Fostered relationships at weekend markets to enhance personalized service and drive sales.

• Evaluated customer feedback to enhance service quality and satisfaction.
• Analyzed customer needs and market trends to formulate and execute innovative sales strategies, resulting in significant revenue growth.
• Cultivated strong customer relationships through effective interaction and engagement.
• Fostered strong customer connections to enhance satisfaction and loyalty.
• Developed and implemented marketing strategies to increase brand awareness.

• Managed scheduling and appointments for executive team, ensuring efficient use of time.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Oversaw correspondence and coordinated travel arrangements and accommodations for executives.
• Executed typing of letters, correspondences, and memos using MS Word software.
• Handled call routing and inquiries through an 8-line switchboard, enhancing operational efficiency.
• Assisted in the assessment of job placement applications to facilitate effective candidate selection.

• Managed scheduling for attorney and clients, optimizing calendar efficiency and workflow.
• Drafted legal correspondence and documents, ensuring compliance with legal standards.
• Maintained organized filing system for case files, enhancing retrieval speed and accuracy.
• Coordinated communication between clients and legal team, facilitating smooth information flow.
• Assisted in preparation for court hearings by organizing and preparing necessary paperwork in advance.