Gladys White
Kissimmee
Summary
Proven customer service expert from Kroger, adept in front-end performance optimization and time management. Excelled in enhancing customer satisfaction and sales of promotional items, demonstrating exceptional team contribution and retail transaction skills. Achieved excellent accuracy levels in high-volume environments, showcasing a blend of hard and soft skills to drive business success.
Committed and hardworking Front end associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Experienced with customer interaction and maintaining store presentation. Utilizes effective communication to ensure customer satisfaction and smooth transactions. Knowledge of inventory management and visual merchandising to support sales goals.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
4
4
years of professional experience
Work History
Front End Associate
Kroger
07.2024 - 12.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Increased sales of promotional items, engaging customers with product benefits and special offers.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
Server
Red Lobster
01.2024 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess
Texas Roadhouse
06.2021 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Liberty HighSchool
4250 Pleasant Hill Rd, Kissimmee, Florida05-2023
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
- Team contribution
- Retail transactions
Timeline
Front End Associate
Kroger
07.2024 - 12.2024
Server
Red Lobster
01.2024 - 03.2024
Hostess
Texas Roadhouse
06.2021 - 10.2021
High School Diploma -
Liberty HighSchool
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