Gladys White
Fayetteville,NC
Summary
Hostess managing reservations, waitlists, and guest flow in a fast-paced restaurant setting. Coordinates seating with servers and kitchen staff to keep tables turning smoothly and guest handoffs organized. Supports a welcoming front-of-house experience through quick responses to guest questions and steady service pacing.
Overview
6
6
years of professional experience
Work History
Retail Sales Representative
Premium Wireless
Fayetteville, NC
02.2026 - Current
- Assist customers with product selection, service options, and account questions in a busy retail setting.
- Recommend wireless plans and devices based on customer needs, budget, and usage preferences.
- Handle customer concerns calmly and direct issues toward practical in-store resolutions.
- Complete checkout, returns, and account updates while keeping records organized and current.
- Communicate promotions and product features clearly to help customers make informed decisions.
Customer Service Representative
Foundever
Fayetteville, NC
06.2025 - 07.2026
- Answered incoming calls and messages with a courteous, solution-focused approach.
- Documented customer interactions and updates accurately in the service record system.
- Handled billing and account questions while explaining policies in plain language.
- Escalated complex issues to the appropriate department with complete notes and context.
- Maintained calm communication with frustrated customers to support positive service outcomes.
Hostess
Carrabba’s Italian Grill
Fayetteville, NC
04.2023 - 05.2025
- Greet guests warmly and direct them to tables with a polished, professional first impression.
- Manage reservations and waitlists to keep seating organized during busy service periods.
- Coordinate with servers and kitchen staff to support smooth front-of-house operations.
- Handle guest inquiries promptly while maintaining a positive, attentive dining atmosphere.
- Support smooth guest transitions at the host stand and apply food safety and hygiene standards throughout service.
Patient Transporter
UNC Southeastern
Lumberton, NC
10.2023 - 03.2024
- Assisted patients with mobility needs, delivering safe and comfortable transport throughout the hospital.
- Collaborated with medical staff to streamline patient care processes and support efficient handoffs.
- Maintained a responsive, supportive environment for patients and healthcare professionals during daily transport needs.
Customer Service Representative
CVS Health
Cary, NC
10.2022 - 10.2023
- Addressed inquiries and resolved issues promptly to support customer satisfaction.
- Managed high call volumes efficiently while maintaining consistent service quality and empathy.
- Delivered a positive customer experience by de-escalating complaints and offering appropriate solutions.
Merchandising Associate
Home Depot
Greensboro, NC
02.2021 - 02.2022
- Organized merchandise displays to keep the sales floor clear, shoppable, and easy for customers to navigate.
- Maintained optimal inventory levels by monitoring stock placement and supporting timely product replenishment.
- Replenished shelves and recovered displays to keep merchandise accessible and presentation standards consistent throughout the store.
Education
Associate of Science - Nursing
Sandhills Community College
Pinehurst, NC06.2028
Skills
Patient transport assistance
Patient mobility assistance
Vital signs monitoring
Infection control
Food safety and hygiene standards
Medical terminology
EHR documentation
Appointment scheduling
Medical records management
Insurance verification
Timeline
Retail Sales Representative
Premium Wireless
02.2026 - Current
Customer Service Representative
Foundever
06.2025 - 07.2026
Patient Transporter
UNC Southeastern
10.2023 - 03.2024
Hostess
Carrabba’s Italian Grill
04.2023 - 05.2025
Customer Service Representative
CVS Health
10.2022 - 10.2023
Merchandising Associate
Home Depot
02.2021 - 02.2022
Associate of Science - Nursing
Sandhills Community College