Summary
Overview
Work History
Education
Skills
Skillsummary
Timeline
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Gladys Williams

Summary

Outgoing and customer-oriented Assistant Business Office Manager who believes strongly in good customer service. Has superior interpersonal and oral communication abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Assistant Business Office Manager

Cherrydale Health And Rehabilitation Center
12.2023 - Current
  • Performed accounts receivable collections for past due accounts by conducting collection calls.
  • Verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.
  • Resolved conflicts among team members through effective communication strategies resulting in harmonious work environments.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Updated reports, managed accounts, and generated reports for company database.
  • Handled customer inquiries professionally while providing exceptional service that exceeded expectations.

Client Relationship Manager

HomeCentris Healthcare
02.2017 - 11.2023


  • Screen Caregivers
  • Hire CMT,CNAs, GNAs
  • Setup New Appointments for new clients
  • Set up Care plan meetings with Support Planners
  • Utilized excellent customer service skills to gather needed information
  • Do intakes for new clients/existing clients
  • Setup Assessment appointments for new client's
  • Set up orientations for new Caregivers
  • Called insurance and verified coverage for incoming clients.

Unit Secretary

Clinton Nursing & Rehab
02.2011 - 01.2017
  • Greeted newly arriving patients and completed patient registrations
  • Answers high volume of calls and direct to designated person and/or department
  • Schedule Doctor's apt for patients
  • Processing insurance forms
  • Schedule transportation to and from appointments for patients
  • Send/Fax insurance and medical documentations.

Administrative Assistant

Johns T. Rhine's Funeral Homes, LLC
01.2009 - 10.2011
  • Greeted customers arriving for funeral services
  • Answers high volume of calls and direct to designated person and/or department
  • Processing insurance forms
  • Faxing documentations
  • Completion of flag applications
  • Assisted in Death certificates
  • Military Honor request/ Confirmation.

Education

High School Diploma -

Largo High School
Largo, MD

Occupational Therapist -

Trinity College
01.2016

Skills

  • Strong focus on good customer service delivery
  • Solid skill at patient registration procedures
  • Strong telephone and communication abilities
  • Good knowledge of medical terminology
  • Understands patient confidentiality and HIPAA rules
  • Excellent data entry and patient interviewing skills
  • Clear understanding of insurance options that are available to patients
  • Strives to make patient registration process as pleasant as possible
  • Credit and collections
  • Time Management
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Planning and Prioritization
  • Data Entry
  • Team building
  • Self Motivation
  • Professionalism
  • Staff Management
  • Continuous Improvement
  • Administrative background
  • Professional Demeanor
  • Excellent interpersonal skills

Skillsummary

  • Microsoft Office Suite (Word, PowerPoint, Excel)
  • EclincalWorks 11e
  • Administrative Office
  • Customer Service

Timeline

Assistant Business Office Manager

Cherrydale Health And Rehabilitation Center
12.2023 - Current

Client Relationship Manager

HomeCentris Healthcare
02.2017 - 11.2023

Unit Secretary

Clinton Nursing & Rehab
02.2011 - 01.2017

Administrative Assistant

Johns T. Rhine's Funeral Homes, LLC
01.2009 - 10.2011

High School Diploma -

Largo High School

Occupational Therapist -

Trinity College

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Gladys Williams