Gladys E. Leiva

• Conduct of Inspections of all 42 + buildings twice a month in all common areas, making sure the staff is completing their work by meeting established cleanliness standards. Document inspection results/evaluations in Compu clean. Conduct meeting with Housekeeper's Managers to share the inspections results as well as to provide recommendations on areas that need improvement. Investigate customer complaints related to cleanliness and suggest recommendations to fix the issue. Use the Facilities Service Central work order tracking system to report deficiencies in all resident halls. Observe the staffs as they're completing their work to make sure all the cleaning process and safe procedures are followed.

• Supervise and coordinate the activities of eighteen housekeepers' employees engage in the cleaning of three Residential halls. Perform quality assurance inspections. Ensure that proper supply control guidelines are followed. Participate in staff selection and interview process. Conducts employee’s performances evaluations and prepare disciplinary actions. Analyzing employees' skills to recommend additional training for career advancements.

Trained and mentored staff, fostering a culture of continuous improvement and accountability.

• Implemented process improvements, enhancing workflow efficiency across multiple teams.

• Responsible for managing 1 million square feet office building. Supervised and coordinated activities of 100 custodial workers, engaged in the maintaining and cleaning of office space. Achieved high levels of performance by implementing Maximo, work order Tracking system.
• Responsible for coordinating and supervising subcontractors engaged in window wash, grease trap cleaning and parking lot sweeping. Hired, trained new employees, making sure policies and procedures are followed. Successfully maintained a budget for Labor and supplies.

• Direct the operational needs of the Housekeeping Department with 30 employees, engaged in the sterilization and cleaning of sixteen surgical suites. Monitored employee performance, making recommendations for skills Development, additional responsibilities, promotion, or dismissal. Ensure Hospital Grade standards were achieved, which resulted with the Environmental Services Division getting a highest CLRT rating “Positive”, the best Rating for the Housekeeping Division in 20 years. Responded to concerns, request with sense of urgency, took necessary corrective actions to make sure the customer was satisfied with the response.

• Responsible for managing multiple accounts in office buildings and shopping centers. Direct the operational needs of the Housekeeping Department with 50 employees.
• Successfully achieved high levels of performance by properly trained the staff speeding profitability. Monitored employees' performances and provided evaluations. Emphasized growth by demonstrating to the employees that I am invested in their profession development which increased their engagement and job satisfaction. Provided diverse training methods by utilizing online courses, workshops and mentorship programs. The company was granted a multi-million-dollar contract.