Gladys. L Lemus
Tampa,Florida
Summary
Enthusiastic computer science student with a strong foundation in programming principles and a passion for solving complex problems. Eager to apply theoretical knowledge gained through coursework and hands-on projects to contribute as an entry-level developer. Adept at collaborating in team environments and possessing strong communication skills. Excited to bring innovative solutions to real-world challenges and contribute positively to a forward-thinking development team.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Mobile and Sales Expert
T-Mobile
07.2014 - Current
- Researched and identified solutions to technical problems.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Resolved computer and system networking problems to maintain user productivity.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Manager of Development and Mobile Technician
PC CELL
08.2011 - 01.2014
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Erased user data, debugged application issues and refurbished devices for resale.
- De-soldered and re-soldered connections between parts and motherboard.
- Read blueprints and schematics to correctly place equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Computer Science
Rasmussen University
Land O' Lakes, FL12.2024
Associate of Science - Software Application Development
Rasmussen University
Land O' Lakes, FL07.2022
Skills
- Proficient with programming languages: SQL, Java, Microsoft C#, C, Python and JS
- Software Design and Development tasks: Design, Coding, Testing and Maintenance
- Cybersecurity analyst skills
- Leadership, proactive, excellent mathematical aptitude, and multitasking skills
- Problem-Solving
- Debugging and Troubleshooting
- Excellent attention to detail
- Bilingual fluent in english and spanish
Certification
Google Cybersecurity Certificate, Expected 11/2023
Timeline
Mobile and Sales Expert
T-Mobile
07.2014 - Current
Manager of Development and Mobile Technician
PC CELL
08.2011 - 01.2014
Bachelor of Science - Computer Science
Rasmussen University
Associate of Science - Software Application Development
Rasmussen University
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