Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gladys M. Camilo

Freeport,NY

Summary

Highly accomplished hotel management professional with 18 years of experience, familiar with hotel operations, cleaning procedures and health and safety regulations.

Successfully achieved openings of RIU Plaza Times Square and RIU Plaza Manhattan and managed a team of over 120 employees in housekeeping department.

Dedicated postal service professional knowledgeable about regulations and skilled at handling high demand. Offers skills in organization, multitasking and time management with focus on delivering parcels and letters to correct locations and on-time.

Overview

20
20
years of professional experience

Work History

Postal Clerk

United State Postal Service
Freeport, NY
12.2023 - Current
  • Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
  • Distributed mail to customers with correct identification and proper postage.
  • Maintained accurate records of received cash payments, checks, and credit card transactions.
  • Answered customer inquiries regarding services provided by the Post Office including package tracking information.
  • Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
  • Operated point-of-sale system to process money orders accurately and quickly.
  • Ensured all USPS regulations were followed while handling confidential materials such as registered mail.
  • Assisted other clerks with difficult tasks related to processing large volumes of mail efficiently.
  • Sold stamps, services and packaging.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Processed payments and handled cash using point of sale (POS) computer system.
  • Weighed parcels, calculating costs based on type, total weight and final destination.

Director of Housekeeping

Hotel Riu Plaza Manhattan New York, NY
02.2016 - 12.2022
  • Managed a team of 120 employees.
  • Interviewed, hired and trained employees and implemented mentoring program to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
  • Collaborated with other departments to coordinate special requests from guests or groups.
  • Completed schedules, shift reports, and other business documentation.
  • Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
  • Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
  • Analyzed customer feedback and developed strategies to improve service levels.
  • Implemented safety protocols to protect employees while performing their duties.

Director of Housekeeping

Hampton Inn Chelsea
06.2014 - 02.2016
  • Managed team of 30 employees
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports, and other business documentation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Director of Housekeeping

Hotel Indigo
05.2009 - 06.2014
  • Managed a team of 30 employees.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Increased employee performance through effective supervision and training.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Conducted regular room inspections to verify compliance with housekeeping standards.

Executive Housekeeping Manager

The Somerset Hills Hotel
04.2004 - 04.2009
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Inspected facility cleaning to prevent mistakes and maintain quality service.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.


Education

Hospitality Administration And Management

Florida Atlantic University
Boca Raton, FL
04.2020

Associates Degree

Union County College
Elizabeth, NJ
11.2009

I.H.G Certified Training Program

Skills

  • Staff Training
  • Payroll Understanding
  • Bilingual (English & Spanish)
  • Supply Inventory Management
  • Department Coordination
  • Budget Administration
  • Quality Assurance and Control
  • Staff Management
  • Scheduling
  • Performance Improvement
  • Postal Services Knowledge
  • Financial Control
  • Money Orders
  • Mailing Restriction Expertise
  • Postal Product Pricing
  • Transactions Oversight
  • Staff Development
  • Customer Service
  • Workplace Safety

Accomplishments

  • Opening of RIU Plaza Times Square in 2016
  • Opening of RIU Plaza Manhattan in 2022

Timeline

Postal Clerk

United State Postal Service
12.2023 - Current

Director of Housekeeping

Hotel Riu Plaza Manhattan New York, NY
02.2016 - 12.2022

Director of Housekeeping

Hampton Inn Chelsea
06.2014 - 02.2016

Director of Housekeeping

Hotel Indigo
05.2009 - 06.2014

Executive Housekeeping Manager

The Somerset Hills Hotel
04.2004 - 04.2009

Hospitality Administration And Management

Florida Atlantic University

Associates Degree

Union County College

I.H.G Certified Training Program

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Gladys M. Camilo