Gladys Cirwithian,MM
New Castle,USA
Summary
Proficient use of MS Word, PowerPoint, Excel, and Access Excellent communication, interpersonal, organizational, and leadership skills Exceptional versatility with the ability to manage multiple tasks in a pressured environment Dedication and drive as a hard-working individual Comprehensive experience in various aspects of business operations, including contract administration, staff training procedures and development/implementation Proven ability to troubleshoot and develop creative, innovative solutions to business challenges; successfully manage change for improved performance and efficiency. Skilled in team development and project management; communicate objectives, plan & organize workflow, and conduct individualized training.
Creative professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Employment training professional prepared for impactful contributions by leveraging extensive experience in career coaching and workshop facilitation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proven skills in curriculum development and effective communication, valued for reliability and flexibility.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Employment Trainer
Business Interface
10.2023 - 01.2024
- ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide classroom training on job readiness curriculum specifically for BI's industry-based employment program
- Assist in the design of training modules and coursework.
- Develop training programs and schedules in collaboration with business partners.
- Develop and maintain a list of local service providers with which to leverage free and/or reduced co services for program participants
- Develop a library of training materials on the various modules developed specifically for BI to include training manuals, participant manuals, PowerPoint presentations, Internet-based training designs, etc.
- Determine the best delivery methods for various training's including classroom, published materials, Internet-based offerings and other leading-edge approaches.
- Monitor and evaluate effectiveness of individual training programs, maintaining related records of program activities and prepare reports detailing implementation and program results.
- Provide Case Management/Retention duties to assigned students
- Perform other duties as assigned
Customer Care Representative (Night)
Raymour & Flanigan
10.2019 - 05.2023
- Establish new customer accounts, recording account information on written forms or digitally, answer any questions the customer may have about available products and services. Listen to customer concerns and complaints with the goal of identifying the causes of the problem Refer advanced cases to management for resolution, providing background information as necessary. Select appropriate responses to customer issues and work quickly to resolve them
Recruiting Administrator (Remote Temp)
BCforward
09.2021 - 12.2021
- Checked the accuracy and quality of the transactions completed by myself as well as others as needed. Provided support as part of the documentation and background check team. Processed the completed form and uploaded them to the correct portals based on the position applied for. Conducted reference checks, scheduled phone calls and or sent emails for missing information and hiring assessments. Provided general support to recruiters using appropriate communication means and prioritizing requests to meet service level.
HR Assistant II (Remote Temp)
Apex Systems
05.2020 - 04.2021
- As part of the Disability and Leave Services (DLS) Team, I support various types of programs that support the employee life events that require time off for one of the following leaves available ERL (covid), PLOA (personal), BOHC (employee own), and Work-Related Absences. Support other teams with items such as return to work and close case review, by contacting employees to gather information on return-to-work dates and missing documentation. Provide direction to the employee on what documentation is missing and needed to process their request in a timely time frame.
Career Transition Specialist
West End Neighborhood House, Inc
09.2019 - 01.2020
- Served as a substitute teacher when needed for the GED program.
- Instructed the work-readiness and customer service workshops, which included interviewing preparation, resume, and cover letter writing.
- Operated agency van to transport participants to and from job fairs, interviews, and airport as need. Educated participants on the process of post-secondary placement and the options.
Customer Service Manager (Night)
Walmart
07.2015 - 10.2019
- Developed and implemented customer service policies and procedures for the front-end. Monitored milestones and achievements of the cashiers and customer service team. Assured that we were providing and agreed that customer service levels and standards were met daily. Ensured the necessary resources and tools are available for quality customer service delivery. Planed, prioritized, and delegated work tasks to ensure the proper functioning of the front end throughout the shift. Handled complex and escalated customer service issues.
Training/ Human Resources Admin. Specialists II
State of Delaware
12.2016 - 07.2019
- Prepared and assisted with the New Hire Orientation process to new onboarding employees. Conducted training classes for adults' age ranging from 18-63 on computer skills (the internet, MS Office, databases). Created and developed workshops (Lunch and Learn) on topics varied topics to be held during the lunch hour for all levels of employees. Prepared and reviewed financial transactions and codes invoices for the PHRST System.
Accountant
State of Delaware
09.2015 - 11.2016
- Processed payroll on a weekly and bi-weekly period for 4500+ employees in either Kronos or Estar systems, which include correcting punches, hazard pay rates calculations, retiree sick time payouts, and manual check processing. Monitored expenditures to ensure compliance with budgetary recommendations for that category. With always applying standardized accounting principles and practices.
Administrative Specialists II
State of Delaware
09.2013 - 09.2015
- Created official agency documents for the team of human resources staff for the New Castle County office. Served as a liaison with the public, clients, agency staff, and others as to the information that was needed on projects and or programs available. Established tracking and monitoring system of incoming mail and other correspondence to the team.
Cashier/ Customer Service Clerk
Walmart
02.2015 - 07.2015
- Ensured that the checkout areas were always cleaned and in an orderly manner. Operated produce scales, scanners, and cash registers in an efficient manner. Issued refunds, obtained receipts copies, prepared tickets for vendors, and made the change for the front as needed.
Cashier/ Customer Service Clerk
Wal-Mart
02.2015 - 07.2015
- Customer Service Manager
Night Auditor / Front Desk Agent
Hampton Inn
07.2010 - 01.2014
Benefits Assistant / Human Resources Assistant/Civil Appeals Assistant/Medical Records Clerk/ Risk Assistant
The City of Wilmington and (Integrity Staffing)
07.2010 - 07.2013
Night Auditor / Front Desk Agent
Holiday Inn Express
07.2009 - 09.2010
Leasing Consultant - Administrative
Equity Management
11.2009 - 04.2010
Senior Investment Accountant
PNC Global Investment Servicing Inc. (PFPC)
02.2008 - 11.2009
Senior Workflow Coordinator
Citigroup
12.2006 - 01.2009
Special Project Administrative - Assistant Property Manager - Property Manager
Arbor Management
02.2006 - 10.2006
Investment Accountant
PFPC, Inc.
10.2004 - 06.2005
Education
Master of Management - Management
Goldey-Beacom College
Wilmington, DE05-2018
Bachelor of Science - Business Administration
Wesley College
New Castle, DE01.2003
Associates - Paralegal and Accounting
The PJA School
Upper Darby, PA01.2000
Skills
- Data analysis expertise
- Payment processing oversight
- Timely appointment organization
- Payment reconciliation
- Client support
- Prioritization and scheduling
- Succinct writing skills
- Cross-selling strategies
- Analytical report development
- Efficient office management
Certification
- Train the Trainer Certificate - 2025-02-09
- State of Delaware Train the Trainer
Training
- State of Delaware HCR Program:
- C101 Classification 101
- CEP-269 Diversity - Food For Thought
- CEP-292 Conflict Resolution
- CEP-308 Ethical Conduct in Government (1/2 day)
- EA Using the EAP as a Performance Improvement Resource
- FELR Fundamentals of Employment and Labor Relations
- FMLA Family and Medical Leave Act
- State Budget & Accounting
- Workplace Communication/Active Listening
- Quality Service in the Public Sector
- Knowing your Government
Timeline
Employment Trainer
Business Interface
10.2023 - 01.2024
Recruiting Administrator (Remote Temp)
BCforward
09.2021 - 12.2021
HR Assistant II (Remote Temp)
Apex Systems
05.2020 - 04.2021
Customer Care Representative (Night)
Raymour & Flanigan
10.2019 - 05.2023
Career Transition Specialist
West End Neighborhood House, Inc
09.2019 - 01.2020
Training/ Human Resources Admin. Specialists II
State of Delaware
12.2016 - 07.2019
Accountant
State of Delaware
09.2015 - 11.2016
Customer Service Manager (Night)
Walmart
07.2015 - 10.2019
Cashier/ Customer Service Clerk
Walmart
02.2015 - 07.2015
Cashier/ Customer Service Clerk
Wal-Mart
02.2015 - 07.2015
Administrative Specialists II
State of Delaware
09.2013 - 09.2015
Night Auditor / Front Desk Agent
Hampton Inn
07.2010 - 01.2014
Benefits Assistant / Human Resources Assistant/Civil Appeals Assistant/Medical Records Clerk/ Risk Assistant
The City of Wilmington and (Integrity Staffing)
07.2010 - 07.2013
Leasing Consultant - Administrative
Equity Management
11.2009 - 04.2010
Night Auditor / Front Desk Agent
Holiday Inn Express
07.2009 - 09.2010
Senior Investment Accountant
PNC Global Investment Servicing Inc. (PFPC)
02.2008 - 11.2009
Senior Workflow Coordinator
Citigroup
12.2006 - 01.2009
Special Project Administrative - Assistant Property Manager - Property Manager
Arbor Management
02.2006 - 10.2006
Investment Accountant
PFPC, Inc.
10.2004 - 06.2005
Bachelor of Science - Business Administration
Wesley College
Associates - Paralegal and Accounting
The PJA School
Master of Management - Management
Goldey-Beacom College