Gladys Lambert
Fredericksburg,Select A Province
Summary
Energetic call center representative with verifiable customer retention abilities. Excellent speaking and listening skills.Interested in a position in sales retention.Experienced inbound call center manager with proven ability to provide customer satisfaction. Detail-oriented andpersuasive. Interested in a company specializing in [specific].Results-driven call center representative. Experienced in handling customer complaints. Seeking a position in acustomer resolution department.
Overview
44
44
years of professional experience
Work History
Lead Person
Friction Inc
Fredericksburg, United States
06.1973 - 07.1986
- Pick orders for customers in timely manner
- Developed strong relationships with vendors and communicated effectively to promote an effective partnership
- Managed warehouse activities, including shipping, receiving, picking and storing to support operations
- Packed stock through using pallets and boxes and prepared it for local delivery and loaded trucks and containers for other deliveries
- Streamlined the quality control process to increase the proficiency and enhance the overall quality of shipped goods.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Forklift Operator
Standard Warehouse
Culpeper, VA
01.1987 - 08.2004
- Marketing Customer and Personal Service
- Active Listening Critical Thinking
- Negotiation Writing
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
Customer Service/Sales
Intuit Inc
Fredericksburg, VA
10.2004 - 07.2017
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Exceeded call monitoring expectations through accurate reporting and processing.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Customer Service / Sales
Qurate Inc
Chesapeake, VA
04.2021 - 02.2022
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Exceeded call monitoring expectations through accurate reporting and processing.
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
DIPLOMA -
Skills
- Experience
- SALES CONSULTANT
- INTUIT INC - Fredericksburg, Virginia
- Acknowledged customer issues and resolved their problems quickly and
- Efficiently
- Assisted clients in understanding their available options and helped them
- Select the right service plans for their needs
- Contacted existing and new customers to discover their needs and to explain
- How certain products could be useful to them
- Effectively communicated with other employees and upper management to
- Ensure complete care of customers
- Informed customers about current promotions and sales, encouraging them to
- Take advantage
- Maintained client files and updated them when necessary
- SUPERVISOR
- FRICTION INC - Fredericksburg, Virginia
- Evaluated the customers' needs and provided service options to meet their
- Requirements
Timeline
Customer Service / Sales - Qurate Inc
04.2021 - 02.2022
Customer Service/Sales - Intuit Inc
10.2004 - 07.2017
Forklift Operator - Standard Warehouse
01.1987 - 08.2004
Lead Person - Friction Inc
06.1973 - 07.1986
STAFFORD HIGH - DIPLOMA,
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