Glalcia Porto

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.

• Enhanced critical thinking skills with project-based learning opportunities.
• Fostered a supportive learning environment by implementing inclusive classroom practices.
• Improved student engagement by incorporating hands-on activities into curriculum.
• Monitored student progress to adapt instruction and address individual challenges.
• Established strong relationships with families to support student success.
• Encouraged student participation to boost confidence and self-expression.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
• Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
• Promoted digital literacy by integrating technology into curriculum.
• Guided students through college application process, increasing number of students accepted into their first-choice institutions.

• Guided students in developing critical thinking skills through analysis of complex texts.
• Fostered a love for reading with personalized book recommendations and literature circles.
• Implemented differentiated instruction strategies to meet varied learning needs of students.
• Mentored struggling readers to improve comprehension through tailored support and encouragement.
• Developed innovative lesson plans to engage students in English language learning.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained confidentiality of sensitive data to protect customer and business information.

Worked on customer’s services, helping with their challenges and questions concerning their Real State investments, purchases or sales. Scheduled appointments with the best agent for each client and took care of the collection, organization and storage of the necessary documents for each case. Prepared and reviewed contracts and organized paperwork.