Kyira Gardner-Harvey
Westland,MI
Summary
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Knowledgeably led teams with focus on achieving goals and improving processes. Utilized problem-solving and communication skills to drive success.
In summary, many of the roles represented in this resume have included multiple tasks at a time or within the given position. This furthermore represents my ability to adapt to the given environment, maintaining multiple tasks at a time, and being open to advancement or new tasks and positions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Freelancer
Self Employed Services
01.2017 - Current
- Delivered high-quality freelance services to diverse clients, ensuring timely project completion.
- Developed tailored solutions for client needs, enhancing customer satisfaction and loyalty.
- Implemented effective communication strategies to facilitate collaboration with clients and stakeholders.
- Analyzed client feedback to identify areas for improvement, driving continuous enhancement of service offerings.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
Team Leader
Fuyao Glass America
03.2022 - 12.2025
- Led team in achieving operational goals, ensuring adherence to company standards and procedures.
- Facilitated training sessions for new team members, improving onboarding efficiency and knowledge retention.
- Streamlined workflow processes, enhancing productivity and reducing turnaround times across project phases.
- Monitored team performance metrics, identifying areas for improvement and implementing corrective actions as needed.
- Collaborated with management to develop strategic initiatives that aligned with organizational objectives and enhanced team output.
- Conducted regular performance reviews, providing constructive feedback to foster professional development within the team.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Operator
Amazon Fulfillment Center
09.2018 - 10.2021
- Monitored inventory levels and communicated discrepancies to maintain accurate stock records.
- Operated material handling equipment to ensure efficient movement of goods within fulfillment center.
- Trained new team members on safety protocols and operational procedures to enhance workplace efficiency.
- Conducted quality checks on outgoing shipments to ensure compliance with company standards.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
Sales Associate
Ulta
09.2017 - 11.2017
- Managed inventory levels, ensuring stock availability aligned with customer demand and sales trends.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of General Studies - General Studies
Macomb Community College
Warren, MIHigh School Diploma -
Center Line High School
Center Line06-2017
Skills
- Documentation and reporting
- Attention to detail
- Team motivation
- Problem-solving
- Teamwork and collaboration
- Staff training
- Coaching and mentoring
- Conflict resolution
- Client support
- Cash handling
- Evaluating employee work
- Performance evaluations
- Call center operations
- Verbal and written communication
- Loss prevention
- Data analysis
- Strong computational skills
- Product inspection
- Defect identification
- Inspection documentation
- Materials testing
- Recordkeeping
- Raw materials inspection and testing
- Call center experience
- Payment processing
- Empathy and patience
- Email communication
- Incoming call management
Certification
- CPR/First Aid Training - 2017 Entry Level Training - 2025 Extended Training
- Peer Mediation Completion - 2016
Languages
English
Native or Bilingual
Spanish
Limited Working
Sign Languag
Limited Working
Timeline
Team Leader
Fuyao Glass America
03.2022 - 12.2025
Operator
Amazon Fulfillment Center
09.2018 - 10.2021
Sales Associate
Ulta
09.2017 - 11.2017
Freelancer
Self Employed Services
01.2017 - Current
Associate of General Studies - General Studies
Macomb Community College
High School Diploma -
Center Line High School