Glasha Rinta
Sudbury,ON
Summary
[Non-drinker, non-smoker]
I am a highly responsible and professional individual who is passionately focused on producing consistent results, as well as excels t customer service. Extremely invested in the automotive community and ready to grow within it.
Overview
4
4
years of professional experience
Work History
BDC/Sales Assistant
Mercedes-Benz Of Sudbury
09.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
Beverge Cart Girl/Bartender
TimberWolf Golf Course
02.2022 - 07.2023
- Greeted each guest warmly and professionally, set positive tone for every interaction and delivered extraordinary customer service.
- Streamlined beverage cart operations through effective route planning strategies that minimized travel time between holes while maximizing coverage across the entire course.
- Gained familiarity with a variety of POS systems to efficiently process transactions, thereby reducing wait times for patrons and maximizing sales opportunities.
- Achieved strong rapport with golf staff members through open communication channels which allowed for seamless coordination of beverage cart services, enhancing overall guest experiences.
- Increased sales through friendly interactions with customers and suggestive selling of refreshments and snacks.
- Demonstrated excellent communication skills when interacting with diverse clientele both on the course and at the clubhouse bar area.
Receptionist
Opera Hotel Kyiv
11.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
International English Governess
Private Family
08.2021 - 11.2021
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Shift Supervisor
Wendy's
06.2020 - 07.2021
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Education
Diploma - Digital Marketing
Trillium College
Sudbury, ON11.2022
High School Diploma -
Espanola High School
Espanola, ON06.2021
Skills
- Goal-oriented, creative & inventive
- Excels at customer service, sales
- Thrives in a fast-moving environment
- Fluent in English & Russian
- Highly experienced in creating original content
- Reliable, self-motivated, and patient
- Takes direction and criticism well
- Multitasker & highly attentive, intuitive
- Proficient computer user (PC/Mac)
- Proficient in social media
- Self-aware of professional appearance
- Communicative and team oriented
Accomplishments
- Produced several personal and professional videos on my YouTube Channel
- Participated in several Russian dance competitions/festivals
- Attended several online webinars about childcare.
- Organized multiple car related events
- OSSD Graduate, Trillium College Graduate
- Smart Serve Certified in Ontario
Timeline
BDC/Sales Assistant
Mercedes-Benz Of Sudbury
09.2023 - Current
Beverge Cart Girl/Bartender
TimberWolf Golf Course
02.2022 - 07.2023
Receptionist
Opera Hotel Kyiv
11.2021 - 01.2022
International English Governess
Private Family
08.2021 - 11.2021
Shift Supervisor
Wendy's
06.2020 - 07.2021
Diploma - Digital Marketing
Trillium College
High School Diploma -
Espanola High School
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