Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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KESHIA GLASS

KESHIA GLASS

Community and Housing Specialist
Sacramento,CA

Summary

As a mission-driven housing and social services professional, I bring extensive experience in affordable, subsidized, and market-rate housing programs, combined with strong expertise in program management, compliance, and community advocacy.

In my previous roles as a Housing Counselor, Program Coordinator, and Community Housing Advocate, I have successfully guided diverse clients—including first-time homebuyers, renters, and households facing housing instability—toward sustainable housing solutions. I assess housing readiness beyond credit scores, considering employability, income stability, debt ratios, and emergency savings, and educate clients on budgeting, credit improvement, mortgage readiness, tenant rights, and fair housing protections.

My professional experience also includes program compliance support and grants oversight, ensuring adherence to regulatory and funding requirements while maintaining accurate reporting for audits and performance tracking. I have collaborated with lenders, housing authorities, nonprofits, and social service agencies to deliver culturally responsive services that promote equity and stability.

I am confident that my combination of counseling, program administration, and advocacy experience aligns closely with federal housing and community development roles, including Program Specialist, Housing Specialist, Grants Management Specialist, and Civil Rights/Equal Opportunity positions. I am particularly drawn to [Agency Name]’s commitment to [insert agency mission or value], and I am eager to contribute my skills to advance your programs while serving low- to moderate-income communities.

Thank you for considering my application. I would welcome the opportunity to discuss how my experience and qualifications can support [Agency Name]’s mission and objectives. I look forward to the possibility of contributing to your team.

Overview

26
26
years of professional experience

Work History

Property Manager / Leasing Supervisor (Contract Assignments)

Renoir Staffing
08.2024 - Current
  • Support on-site operations for residential apartment communities through contract assignments.
  • Manage leasing activity, move-ins, renewals, and resident communications.
  • Screen applicants, conduct property tours, explain terms of occupancy, and prepare lease agreements.
  • Collect rents, generate balance-due notices, and submit required property reports.
  • Respond promptly to tenant concerns to maintain resident satisfaction and community standards.
  • Collaborate with ownership and on-site teams to maintain occupancy and operational continuity.

Housing Specialist

STEPS Housing Access
10.2023 - 08.2024
  • Provided housing placement, retention, and case management services for individuals with disabilities and other vulnerable populations.
  • Completed housing applications, eligibility documentation, and compliance paperwork.
  • Conducted housing assessments and gathered required identifying documentation.
  • Researched and secured county- and city-subsidized housing options.
  • Coordinated with partnering agencies, property owners, and service providers to support successful placements.

Property Acquisitions & Tenant Retention Specialist

Sacramento Self Help Housing
11.2018 - 01.2021
  • Researched and secured subsidized housing options to support tenant stability and long-term retention.
  • Promoted nonprofit housing programs to the public and prospective partners.
  • Managed applications, supporting documentation, and compliance records.
  • Served as the primary point of contact for property owners, management companies, tenants, and partner agencies.
  • Coordinated tenant move-ins and transitions.
  • Oversaw residential operations including tenant ledgers, collections data, and required notices.
  • Screened applicants, conducted tours, prepared lease agreements, and explained terms of occupancy.
  • Developed retention incentives and marketing strategies to support occupancy and lease renewals.
  • Addressed tenant concerns promptly to maintain high satisfaction and positive community relations.

Property Manager / Assistant Manager / Leasing Supervisor (Contract Assignments)

Renoir Staffing
01.2016 - 01.2018
  • Oversaw operations for multiple apartment communities throughout Northern California.
  • Supervised and coached leasing staff, implementing incentive programs to improve performance.
  • Coordinated lease-ups and move-ins while ensuring accurate documentation and reporting.
  • Submitted property reports, collected rents, and issued balance-due notices.
  • Created and maintained tenant databases to improve tracking and efficiency.
  • Negotiated lease terms to meet occupancy goals while controlling expenses.

Community Manager

Butterfly Garden Apartments LLC
01.2013 - 04.2014
  • Managed daily operations of a 162-unit apartment community.
  • Leased 1-, 2-, and 3-bedroom apartment homes.
  • Screened applicants, conducted tours, and prepared lease agreements.
  • Responded promptly to tenant concerns to ensure resident satisfaction and retention.
  • Negotiated lease terms to meet occupancy and revenue goals.

Leasing Agent

AMC Slate Creek Apartments
01.2012 - 04.2013
  • Leased luxury apartment homes within a 614-unit community.
  • Screened applicants, conducted tours, and prepared lease documentation.
  • Negotiated lease terms to support sales goals while managing expenses.

Teacher - Independent Living Program (ILP) & Consumer Finance

Northern California Preparatory School
01.2000 - 06.2012
  • Created and implemented lesson plans engaging students through real-world, practical situations.
  • Prepared academic reports for IEPs and communicated with parents regarding behavioral and academic concerns.
  • Provided strong leadership to maintain class focus and minimize behavioral distractions.
  • Fostered group cooperation and teamwork to teach students the value of collaboration.
  • Developed and maintained individualized progress tracking to ensure student success.

Senior On-Site Property Manager

Rio Terrace Apartments
01.2006 - 06.2010
  • Managed operations for 40+ residential units and 30 garage/parking spaces.
  • Monitored financial reports, collections, and tenant notices.
  • Screened applicants, conducted tours, prepared lease agreements, and explained terms of occupancy.
  • Developed retention incentives and marketing strategies to maintain occupancy.
  • Responded promptly to tenant concerns to ensure high satisfaction and positive community relations.
  • Created and maintained tenant databases to track operations, compliance, and tenant information.
  • Negotiated lease terms to meet occupancy and revenue goals.

Property Manager & Trainer

Villa Marquise Apartments
01.2006 - 01.2007
  • Supervised maintenance staff, vendors, subcontractors, and renovation projects.
  • Managed budgets, financial reporting, and tenant communications.
  • Reduced delinquencies to 4% or less, maintaining consistent cash flow.
  • Modified lease agreements to accommodate market and tenant needs.
  • Utilized YARDI, AMSI, Rent Roll, Rent Grow, ASAP, and Microsoft Office tools.

Education

High School Diploma -

Northern California Preparatory School
Sacramento, CA
06.2012

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Property Manager / Leasing Supervisor (Contract Assignments)

Renoir Staffing
08.2024 - Current

Housing Specialist

STEPS Housing Access
10.2023 - 08.2024

Property Acquisitions & Tenant Retention Specialist

Sacramento Self Help Housing
11.2018 - 01.2021

Property Manager / Assistant Manager / Leasing Supervisor (Contract Assignments)

Renoir Staffing
01.2016 - 01.2018

Community Manager

Butterfly Garden Apartments LLC
01.2013 - 04.2014

Leasing Agent

AMC Slate Creek Apartments
01.2012 - 04.2013

Senior On-Site Property Manager

Rio Terrace Apartments
01.2006 - 06.2010

Property Manager & Trainer

Villa Marquise Apartments
01.2006 - 01.2007

Teacher - Independent Living Program (ILP) & Consumer Finance

Northern California Preparatory School
01.2000 - 06.2012

High School Diploma -

Northern California Preparatory School
KESHIA GLASSCommunity and Housing Specialist
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