Summary
Work History
Education
Skills
Languages
Timeline
Generic

GLAUCIA FRANCO

Bradenton,Florida

Summary

Dynamic professional with over 14 years of experience in managing medical walk-in and urgent care clinics, along with 5 years in the hospitality industry. Expertise includes blending healthcare management with exceptional customer service to ensure operational efficiency and patient satisfaction. Eager to leverage skills in tourism and health management within Brazil to drive growth and enhance overall organizational success. Committed to fostering a collaborative environment that prioritizes client needs and organizational objectives.

Work History

Manager Partnership of a Medic Urgent Care Clinic

CLIMED
01.2008 - 2022
  • - Responsible for the operational management of the clinic, including scheduling, customer service, and team supervision.
  • - Implemented strategies to increase customer satisfaction and improve operational efficiency.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales Agent

TAM Airlines and TAM Viagens
2007 - 2008
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of travel products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Achieved top performer status within the company due to consistent high sales numbers.

Hospitality Senior Agent

Atlantica Hotels Sleep Inn Galleria
2005 - 2007
  • - Supervised daily hotel Front Desk operations, ensuring a high standard of customer service.
  • - Trained and developed staff to meet guest expectations.
  • Maintained detailed records of all transactions using CRM software, ensuring an organized workflow within the agency.
  • Exceeded sales targets consistently through effective relationship building and strategic prospecting.
  • Implemented client feedback systems to assess satisfaction levels and make necessary improvements.
  • Oversaw daily operations at the agency, ensuring compliance with all industry regulations and guidelines.
  • Organized training sessions for new hires to ensure a smooth onboarding process.

Hospitality Manager Assistant

Hotel Pousada Brig de Maresias
2004 - 2005
  • - Supervised daily hotel operations, ensuring a high standard of customer service.
  • - Trained and developed staff to meet guest expectations.
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.

Education

MBA - Management

Trine University
Angola, IN
05-2027

MBA - Health Management

Universidade Sao Camilo
01.2025

Bachelor's Degree - Tourism

Universidade Salesiana de Sao Paulo
Americana, SP
01.2004

Skills

  • Client support
  • Effective verbal communication
  • Analytical problem-solving
  • Employee training
  • Team leadership
  • Effective task delegation
  • Strategic goal setting
  • Documentation expertise
  • Effective relationship management
  • Operational efficiency management
  • Long-term planning
  • Effective team leadership

Languages

Portuguese
Native or Bilingual
English
Full Professional
Spanish
Limited Working

Timeline

Manager Partnership of a Medic Urgent Care Clinic

CLIMED
01.2008 - 2022

MBA - Health Management

Universidade Sao Camilo

Bachelor's Degree - Tourism

Universidade Salesiana de Sao Paulo

Sales Agent

TAM Airlines and TAM Viagens
2007 - 2008

Hospitality Senior Agent

Atlantica Hotels Sleep Inn Galleria
2005 - 2007

Hospitality Manager Assistant

Hotel Pousada Brig de Maresias
2004 - 2005

MBA - Management

Trine University

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GLAUCIA FRANCO