GLAUDYS HERNANDEZ

Cleaned

• Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
• Removed soiled sheets, washcloths and towels.
• Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
• Prepared rooms with top-notch standards every time.
• Removed dirt, dust, grease and from surfaces using proper solutions.
• Reported equipment malfunctions or breakdowns to your supervisor .
• Dusted and polished surfaces to achieve attractive shine.
• Transported soiled linens to laundry facilities.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Dusted picture frames and wall hangings with cloth.

• Entered data, generated reports, and produced tracking documents.
• Tracked records, filed documents and maintained communication between clients to manage office activities.
• Gathered and organized materials to support operations.
• Handled incoming and outgoing shipping and receiving activities.
• Inventoried and ordered office supplies to maintain availability of products.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
• Used job-related software to draft and finalize written correspondence and documentation.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Utilized proactive communication abilities to resolve employment-related disputes.
• Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Coached employees through day-to-day work and complex problems.
• Coordinated with human resources department to handle payroll and personnel databases.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Kept high average of performance evaluations.
• Interceded between employees during arguments and diffused tense situations.
• Organized meetings for executives and coordinated availability of conference rooms for participants.