Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Glayen Sy

Chambersburg,PA

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Self-motivated [Aviation Security Administration] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Forward-thinking Operations Specialist bringing [2] years of expertise in Background checks processing for Aviation Security/ TSA sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft excell and [Quip]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Aviation Security Administrator] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Self-motivated Aviation Security Administration brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

3
3
years of professional experience

Work History

Aviation Security Administrator (AVSEC)

Amazon
06.2021 - Current
  • Responsible for aviation security functions, as well as managing security credentialing, overseeing staffing assignments to ensure properly trained individuals are processing AIR packages
  • Serve as a liaison during Transportation Security (TSA) inspections.
  • Scheduling of TSA/ FAA regulation classes
  • Point of contact in the building for Administrative Demands
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Entered and maintained departmental records in company database.

Seasonal Process Assistant

Amazon
11.2020 - 06.2021
  • Inbound MEGA PA responsible for coaching AA's on productivity and quality metrics, problem solving, bridging shift performance, and completing process audits
  • By focusing strongly on safety and team building, I successfully developed a safe working, well rounded and consistently high performing team of IB AA's.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.

Education

No Degree - Business Administration

Southern New Hampshire University
Hooksett, NH
12.2026

Certified Nursing Assistant -

Institute for Caregiver Education
Chambersburg, PA
01.2013

Shippensburg Area High School
Shippensburg, PA
01.2007

Skills

  • Problem Solving
  • Team Building
  • Leadership Experience
  • Communication Skills
  • Computer proficiency
  • Collaboration talent
  • Organizational know-how
  • Office Administration
  • Recordkeeping and File Management
  • Attention to Detail
  • Customer Service
  • MS Office
  • Documentation And Reporting
  • Decision-Making
  • Team Building and Leadership
  • Office Management
  • Personable and Approachable
  • Data Confidentiality
  • Team Collaboration
  • Document Management
  • Staff Management
  • Schedule Coordination
  • Work Planning and Prioritization
  • Relationship Development
  • Goal Setting
  • Employee Supervision
  • New Hire Onboarding
  • Document Control
  • Bookkeeping
  • Resourceful and Analytical
  • Timesheet Processing
  • Events Coordination
  • Operations Management
  • Continuous Improvement
  • Supplies Ordering
  • Multiple Priorities Management
  • Project Management
  • Performance Improvement
  • Flexible Schedule
  • Executive Support
  • Record preparation
  • Resource optimization
  • Technical Support
  • Information Management
  • Meeting facilitation
  • Cross-Functional Collaboration
  • Project Coordination
  • Network Administration
  • Stakeholder Relations
  • Presentation Creation
  • Travel Arrangements
  • Travel Coordination
  • Program Leadership
  • Project Planning
  • Idea Development and Brainstorming
  • Administrative Support

Projects

A-5 Docking Improvement Project, Partnering with the PHL6 Tom Team to improve driver visibility in an effort to reduce the current docking time of A-5 trailers.


Partnered with Senior Manager (AVSEC) on creating ACAA+Signage+Checklist+Pictures - Use this to inventory authorized signs for Goose site.  


Communicated with other sites on how to minimize the  harsh cold weather impacting the inside of the PDC- came up with a barrier to minimize the wind from entering the zone for my loaders.


Communicated with Ops management/ Area Manager For a TV monitor from another site along with Loss Prevention to retrieve 2 TV monitors for a Outbound TV guide to my loaders.

Timeline

Aviation Security Administrator (AVSEC)

Amazon
06.2021 - Current

Seasonal Process Assistant

Amazon
11.2020 - 06.2021

No Degree - Business Administration

Southern New Hampshire University

Certified Nursing Assistant -

Institute for Caregiver Education

Shippensburg Area High School
Glayen Sy