Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
CNA
Hope Senior Care of Tampa
Tampa, FL
02.2024 - Current
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Assisted patients in ambulation and transfers using proper body mechanics.
Performed vital sign assessments, such as taking blood pressure and temperature.
Documented patient care services by charting in designated areas.
Reported changes in patient conditions to registered nurse or physician.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Utilized appropriate safety measures when handling hazardous materials or waste products.
Monitored food intake and output as directed by nursing staff.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Participated in educational programs designed to improve knowledge of health care practices.
Educated patients on self-care techniques that would help them maintain their independence.
Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Administered medications under supervision of a licensed nurse.
Transported residents within the facility as needed.
Recognized signs, symptoms of abuse, neglect and reported them per policy.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Answered signal lights, bells or intercom systems to determine resident needs.
Observed and reported unusual symptoms and changes to charge nurse.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Assisted residents with bathing and dressing to promote personal hygiene.
Used mobility devices to transport patients.
Helped residents walk with or without self-help devices.
Distributed drinking water and nourishment to residents.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Supported non-ambulatory residents in range of motion exercises.
Used electric lifts to transport patients.
Turned and repositioned bedridden patients to prevent bedsores.
Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Customer Service Manager
GC Reliable Cleaning
Tampa, Florida
08.2017 - 02.2024
Delegated work to staff, setting priorities and goals.
Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed to a high standard.
Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
Reviewed files, records and other documents to obtain information or respond to requests.
Provided administrative support such as scheduling appointments or meetings.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Answered customer questions and provided store information.
Built and maintained productive relationships with employees.