Summary
Overview
Work History
Education
Skills
Timeline
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Glaysa Lessey

Brooklyn,NY

Summary

I am a well rounded individual. I am always punctual and never late for my shifts . Very good team player and leader.

Overview

8
8
years of professional experience

Work History

Cashier Team Lead

Jack Blumenfrucht
07.2021 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.

Secretary

John Hancock
03.2021 - 12.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Customer Representative

Maurice Bishop International Airport
04.2016 - 02.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Conducted surveys to determine customer opinion of products and services.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
  • Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
  • Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Maintained and managed customer files and databases.

Education

English , Principle of Business , Office Procedure

Boca Secondary School
Grenada
07.2010

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Punctual and Reliable
  • Positive Attitude
  • Flexible Schedule
  • Team Management
  • Cash Register Operation
  • Store Opening and Closing
  • Money Handling
  • Cashier training
  • Product restocking
  • Heavy Lifting
  • New Hire Training
  • Opening and closing procedures
  • Workflow Coordination

Timeline

Cashier Team Lead

Jack Blumenfrucht
07.2021 - Current

Secretary

John Hancock
03.2021 - 12.2023

Customer Representative

Maurice Bishop International Airport
04.2016 - 02.2019

English , Principle of Business , Office Procedure

Boca Secondary School

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Glaysa Lessey