Glecie Jeance Filio
Carson,CA
Summary
Dedicated worker motivated to maintain excellent customer satisfaction and contribute to company success. Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Hardworking and knowledgeable using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Trained in connecting with customers to build positive relationships and strengthen loyalty. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Multi tasking, and working effectively unsupervised and quickly mastering new skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
7
7
years of professional experience
Work History
Certified Medical Assistant
MD. Sunny Melendez
Torrance , CA
2021.10 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms.
- Phlebotomy, performed venipuncture and other blood collection procedures according to established standards.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork, updating medical records.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
Expeditors / Customer Service
Titan Legal Services
Torrance , CA
2020.07 - 2021.08
- Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes
- Gathered and organized documentation for legal briefs, responses to opposing counsel, motions and trial evidence
- Used computer databases, credit reports, and tax and legal filings to locate persons and compile information for investigations
- Managed consents to change attorney for high-volume transfers
- Redacted confidential information from legal documents on case-by-case basis
- Handled all telephone calls, meeting plans and conference organization requirements
- Met with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation
- Displayed superior confidentiality in all mail, telephone and in person communications.
Customer Service Agent
Cathay Pacific Airways
Los Angeles , CA
2018.06 - 2020.07
- Reviewed customer data to assess current issues and determine eligibility for potential solutions Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems Promptly managed complaints and concerns with positive attitude and rectified issues to complete satisfaction Maintained and updated filing, put all the passenger information in the system and database with Amadeus OGCS agent position is when you Rebook the passenger if missed the flight, searching for other available flight.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Give a Hotel voucher or meal voucher if necessary Handle the Arrival and Departure, doing gate assignment, (BGR, Crowd control, Left computer and Announcement) , answer for all the passenger questions Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints Helped company maintain exceptional client service ratings on external audits Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Customer Service Agent
Air Italy
Los Angeles , CA
2019.04 - 2019.07
- Managed high-volume of inbound and outbound customer calls Translate Italian to English if passenger needs Reviewed files, records and other obtained documents to respond to customer requests Kept customer account information current and accurate by preparing, completing and processing forms and database changes Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints Maintained and updated filing, and database systems with IROP
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored junior team members and managed employee relationships.
Cashier Customer Service
Red Ribbon Bakeshop
Carson , CA
2017.02 - 2019.11
- Great and engage with the costumer at all times, using our product to connect with the customer Prepare checks that itemize and total meal costs and sales taxes Escort customer to table with menu and answer food preparation, daily special, and other questions customers my have Stocks service areas with supplies such as coffee, food Arrange table settings and maintain a tidy dining area.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
Instructor Adult Health Care
Brighter Outlook
Compton , CA
2017.02 - 2018.04
- Work with special needs individuals in assisting with everyday routine to function more safely and independently Facilitate educational, social, and recreational activities Encourage and support clients with disabilities Take care of the patient and his necessity.
- Facilitated referrals to appropriate community resources such as housing, education, employment services.
- Collaborated with multidisciplinary teams to ensure best outcomes for clients.
Education
GED -
Bertarelli Ferraris
06.2015
Qualification Tourism -
IPS "Bonaventura Cavalieri"
01.2012
Skills
- Speak and write fluently Italian, english, tagalog
- Customer Service
- Safety Procedures
- Verbal and Written Communication
- Inbound and outbound calling
- Call center experience
- High-energy attitude
- Legal documentation and reporting
- Medical Records Management
- Patient Scheduling
- Inbound Customer Service
- Documentation and Reporting
- Customer Complaint Resolution
- Information Verification
Honors And Activities
- Speak and write fluently : ITALIAN, ENGLISH, TAGALOG (FILIPINO),
- speak other language: Spanish
- Costumer Service Orientated
- Problem Solver
- Energetic Work Attitude, Multitasking.
- Independent Worker
- Computer skills ( Internet, Excel, Microsoft Word, Microsoft Office, Amadeus, Irop, EHR )
Timeline
Certified Medical Assistant
MD. Sunny Melendez
2021.10 - Current
Expeditors / Customer Service
Titan Legal Services
2020.07 - 2021.08
Customer Service Agent
Air Italy
2019.04 - 2019.07
Customer Service Agent
Cathay Pacific Airways
2018.06 - 2020.07
Cashier Customer Service
Red Ribbon Bakeshop
2017.02 - 2019.11
Instructor Adult Health Care
Brighter Outlook
2017.02 - 2018.04
GED -
Bertarelli Ferraris
Qualification Tourism -
IPS "Bonaventura Cavalieri"
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