GLECILDA JAYNES
Waynesville,NC
Summary
Proven expertise in customer service and reception, honed at Sutherland Global Services, where I excelled in managing high-volume calls and maintaining customer satisfaction. Skilled in communication and time management, I effectively build positive relationships and streamline office operations. Achievements include significantly improving client relations through active listening and patience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist/ Secretary
USA FARM LABOR
Waynesville, USA
02.2023 - Current
- Build and maintain positive relationships with colleagues and supervisors
- Courteously greet and direct guests to the correct location
- Forward incoming call, email and mail to the correct staff
- Manage and monitor office supply inventory, placing new orders as needed
Customer Service Representative
Sutherland Global Services
Philippines
01.2009 - 01.2013
- Maintained records of customer interactions, transactions, comments and complaints.
- Offered resolutions to de-escalate calls and solve customer issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
Associates in Arts - Psychology
Haywood Community College
Clyde, North Carolina05.2023
Skills
- Reception Skills
- Patience
- Admin job
- Communication
- Time management
- Active listening
- Customer service
- Phone etiquette
- Typing speed
- Customer/Client relations
- Calm demeanor
- Mail distribution
Affiliations
Phi Theta Kappa Honor Society
Certification
NOTARY PUBLIC
Hobbies and Interests
- MUSIC
- Currently on Spotify
- Patience
- Admin Job
Languages
- English
- Filipino/Tagalog
- Spanish
Timeline
Receptionist/ Secretary
USA FARM LABOR
02.2023 - Current
Customer Service Representative
Sutherland Global Services
01.2009 - 01.2013
Associates in Arts - Psychology
Haywood Community College
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