Gledis Hamzi
The Bronx,NY
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Results-driven student with excellent organizational and communication skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new processes.
Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
6
6
years of professional experience
Work History
Server/Waiter/Busboy
La Diagonal/Tios Bistro
Manhattan, New York
05.2025 - 05.2025
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Set up tables in between patrons to reduce wait times.
- Answered phone calls for reservations or takeout orders in a professional manner.
Waiter/Cashier/Receptionist/Bartender
Antonio’s Trattoria
The Bronx, NY
10.2023 - 04.2025
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared checks, itemizing total meal costs and taxes.
- Cleared away dirty dishes from tables after each course was finished.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted guests and answered questions about menu items.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Addressed concerns quickly.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer complaints professionally.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained work area and kept cash drawer organized.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted other staff members when needed such as bussing tables or running food orders to kitchen staff.
- Stocked service areas with supplies during slow periods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Received payment by credit card or cash and returned appropriate change to customers.
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
- Replenished beverages throughout meal service as needed.
- Responded promptly and professionally to customer feedback or complaints regarding service or food quality.
- Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
- Explained menu items, describing ingredients and cooking methods.
- Responded to ad hoc cleaning duties at end of shift.
- Set up tables in between patrons to reduce wait times.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Informed customers of daily specials in an engaging manner.
- Provided excellent customer service.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Took orders from patrons accurately and efficiently.
- Brought food and beverages to tables in a timely manner.
Server/Restaurant Waiter/Cashier
Love & Dough
Brooklyn, New York
03.2024 - 02.2025
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained records of transactions made during shift as required by law or company policy.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Cleaned tables and chairs to prepare dining area for next customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Greeted customers, provided menus and answered questions about menu items.
Monygram Employee
MoneyGram
The Bronx, NY
03.2019 - 10.2023
- Operated equipment and machinery according to safety guidelines.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted testing of software and systems to ensure quality and reliability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Operated a variety of machinery and tools safely and efficiently.
Education
Bachelor of Administration - Business Administration
Canadian Monnonite University
Ontario, CA05-2019
Skills
- Research and analysis
- Administrative assistance
- Digital literacy
- Self-directed learning
- Networking
- Database updating
- Basic mathematics
- Positive attitude
- Bilingual in [ English ] and [ Italian ]
- Time management
- File and document management
- Team support
- Fast learner
- Customer service
- Social media management
- Document scanning
- Bilingual communication
- Attention to detail
- Financial literacy
- Problem solving
- Food service etiquette
- Dish preparation
- Serving expertise
- Cash handling
- Strong multitasking
- Food allergy awareness
- Decision-making
- Table setting arrangements
- Conflict resolution
- Menu memorization
- Effective communication
- Calm under pressure
- FLUENT IN BOTH ENGLISH & ITALIAN
- Excellent communication
Languages
English
Full Professional
Italian
Full Professional
Timeline
Server/Waiter/Busboy
La Diagonal/Tios Bistro
05.2025 - 05.2025
Server/Restaurant Waiter/Cashier
Love & Dough
03.2024 - 02.2025
Waiter/Cashier/Receptionist/Bartender
Antonio’s Trattoria
10.2023 - 04.2025
Monygram Employee
MoneyGram
03.2019 - 10.2023
Bachelor of Administration - Business Administration
Canadian Monnonite University