Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Server

Gledis Korbi

Mount Pleasant,SC,SC

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Mario's Pizzeria. Proven ability to enhance guest engagement and satisfaction through effective sales techniques and allergy awareness. Recognized for maintaining cleanliness standards and fostering positive relationships, resulting in repeat business and loyal clientele.

Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server

Mario's Pizzeria ( Mario's Italian Ristorante)
05.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Cultivated warm relationships with regular customers.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Promoted a safe working environment by adhering to food safety standards and best practices.

Lead Cashier

Great Greek Restaurant
10.2022 - 05.2023
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Reduced cashier errors by implementing thorough training programs for new employees.

Receptionist

Merrill Gardens
09.2022 - 05.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Server

Merrill Gardens
03.2021 - 05.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

Bachelor of Arts - Studio Arts

College of Charleston
Charleston, SC
11-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Hospitality service expertise
  • Professional appearance
  • Sales techniques
  • Food safety practices
  • Allergy awareness

Languages

Spanish
Limited Working
Albanian
Native or Bilingual
Turkish
Professional Working

Interests

  • Cooking
  • Baking
  • Community Cleanup
  • Volunteer Work
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Crafting and DIY Projects
  • Blogging

Timeline

Server

Mario's Pizzeria ( Mario's Italian Ristorante)
05.2023 - Current

Lead Cashier

Great Greek Restaurant
10.2022 - 05.2023

Receptionist

Merrill Gardens
09.2022 - 05.2023

Server

Merrill Gardens
03.2021 - 05.2023

Bachelor of Arts - Studio Arts

College of Charleston

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Gledis Korbi