Gleice Haley
Orlando,FL
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Linx Sistemas e Consultoria Ltda
Sao Paulo, Brasil
11.2016 - 09.2021
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Maintained inventory of office supplies and placed orders when necessary.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Sales Assistant
Manikraft Limpeza e Higiene
Sao Paulo, Brasil
02.2007 - 11.2013
- Processed special orders for out-of-stock items when necessary.
- Ensured compliance with company policies and procedures at all times.
- Answered customer inquiries regarding product features, pricing, and availability.
- Utilized CRM systems to track customer interactions and sales opportunities.
- Answered incoming telephone calls to provide store, product, and service information.
- Completed daily reports on sales performance metrics, such as units sold per hour, day, week, and month.
Internal Sales Executive
Manetoni Distribuidora de Acos Ltda
Sao Paulo , Brasil
03.2002 - 10.2006
- Maintained relationships with key clients and identified new business opportunities.
- Collaborated with marketing team to develop promotional materials and pricing plans.
- Prepared comprehensive reports on sales performance metrics.
- Grew business by directing customer acquisition and retention strategies.
- Resolved customer complaints regarding sales and service.
- Responded promptly to customer inquiries about products, services, availability.
- Handled customer requests and proposals expertly based on in-depth research, knowledgeable quotes and detailed reports.
- Negotiated contracts with vendors for the purchase of goods or services at competitive rates.
Education
BBA - Business Administration
UNIP - Universidade Paulista
Brasil06-2012
Associate of Arts - Social Work
Columbus State Community College
Columbus, OHSkills
- Meeting planning
- Scheduling
- Customer service
- Team bonding
- Administrative improvement
- File organization
- Travel planning
- Scheduling and calendar management
- Strong interpersonal skills
- Dedicated team player
- Portuguese fluency
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
Languages
Portuguese
Native/ Bilingual
English
Professional
Timeline
Administrative Assistant
Linx Sistemas e Consultoria Ltda
11.2016 - 09.2021
Sales Assistant
Manikraft Limpeza e Higiene
02.2007 - 11.2013
Internal Sales Executive
Manetoni Distribuidora de Acos Ltda
03.2002 - 10.2006
BBA - Business Administration
UNIP - Universidade Paulista
Associate of Arts - Social Work
Columbus State Community College
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